I rented a condo through vrbo. Most condos here are privately owned. The owner I rented from was very nice and accommodating, easy to work with and very friendly. No problems with her or their condo. It was decorated beautifully and felt very welcoming and inviting. There is no front desk to offer any help with anything. You deal with the indivdual owner on everything, from getting your keys to condo maintenance. We stayed here the week of July 4 so I'm thinking maybe they just didn't know how to handle such a big crowd during this very popular holiday. They only had one guy to work on the pools between this condo and two others. It was just never clean enough and neither were the hot tubs. There wasn't much of a security presence either so a lot of things transpired on the property that shouldn't have. All sorts of things from beer bottles to shrimp tails were thrown from balconies. It seemed to be a "party place" for the front beach area. It's within walking distance to Coyote Ugly, Salty's and about a mile from Pineapple Willy's. If you're looking for a loud and busy area with a lot of action, this is your place. If you're more of the family oriented type, your best option would be somewhere else. This is my opinion though!