After reading reviews on this website my wife and I were very sceptical about staying here. We stayed in suite 1410, a 2 bedroom end unit and I have to say we really loved it. Spacious and clean. Mater bedroom has an en-suite bath and 2 walk-in closets with a king size bed. 2nd bedroom has a queen size bed and has access to the 2nd full bathroom, which also can be accessed from the main living quarters. Beds were extremely clean & comfortable. The main area has a full kitchen with granite counter tops. granite bar with 2 stools, plenty of cupboards, a full french door refrigerator with ice and water dispenser along with a full stove, dishwasher and microwave oven. It also has a full dining room and living room with a couch and 2 comfortable swivel chairs, 2 end tables and a coffee table. The living room and both bedroom have TV's and DVD players, although the TV's are not the newer LCD or LED type..The unit also has a stacked washer and dryer and closet with vacuum cleaner, clothes basket, iron and ironing board. All living room and bedroom end tables have 3-way lamp bulbs. Both the main area and master bedroom have floor to almost ceiling 3 panel sliding glass doors to a wonderful balcony which also has a table and 4 chairs. All 200 suites have a balcony facing the ocean, which is absolutely gorgeous. Mike's Diner is right across the street and they serve breakfast, lunch and dinner. We love this place and will definitely come back here again.

I would avoid contact with this place. I booked a vacation for me, my mother and a family friend to stay here from 9/3-11 to look at potential property investments. We could not walk on the carpet without our feet turning black and the pots and pans had to be replaced due to rust. I had checked the online info regarding bedbugs and took a quick look at the corners of the mattresses and headboards when we arrived. I woke up several times Sat and Sun night thinking something was crawling on me and could not find anything. I took a close look Monday by pulling back the seams of the mattress and found a bed bug. I grabbed it with the paper towel, squeezed it (Blood came out...disgusting!) I called the desk, but since it was after 5:00 there was no one there taking care of the property. When we finally got someone who could make a decision, they moved us to the Shores of Panama (without fumigating our items first). I was ready to go home, but the rest of my party was willing to stay as long as it was not there. I have a clear picture of the bedbug and gave the actual bug to the person at the front desk at the Shores. The next day I was told that an exterminator came out and could not find ANY bedbugs. I was also told that the exterminator could not identify it from the picture. When pressed about that, I was told that the exterminator said that the bed bug did not come from that room. I find it hard to believe that I found the ONLY bedbug in the room! I have soaked everything in rubbing alcohol and washed everything multiple times and sprayed them down with alcohol. I wonder if the owners of the condo are aware of the state of their condo, the fact that these bugs were found or that the money they pay to Oaseas to handle the cleaning is not being put to use. I would like to see the exterminator and the lady from Oaseas sleep in that bed for a night. I still have bites showing up from 7 days ago.

I'll begin by saying the actual Emerald Isle Resort isn't terrible- our negative experience was with the actual condo unit we stayed in: 1306 rented by Emerald Coast Destinations. Let me start with the general resort: As others have mentioned, the parking at Emerald Isle has need for improvement. If parking in one of the three levels underneath the building, be prepared to have some trouble turning around. There is no turnaround area, and luckily we were always able to use an open space to turn around our vehicle. You must back out of the deck. The parking across the street is conveniently located, and the walk across the street via the covered walkway was fine. Be aware, however, that the walkway leaks when raining. Additionally, there are two pools, but they are very small. The "lounging" area around the pools is also small, and there are not as many chairs as I would expect at such a large place. The balconies of the units are very large, which was nice! There are four conveniently situated elevators that were always readily available. The staff at Emerald Isle could always be seen cleaning elevators, and we could tell they took pride in the overall cleanliness of the building.
Now for unit 1306- needs TLC and some deep cleaning. There was an offensive odor upon entering the unit. We couldn't place where it was coming from, but we assumed the dirty carpets in the bedrooms. The tile felt sandy and had food stains on it from the previous tenants. It was obvious that the floor had not been mopped, just swept with a broom. Bob's response to this (rep. for Emerald Coast Destinations) was "you're at the beach," when I expressed concern over the dirty tile. Additionally, the carpets looked as if they had never been cleaned, much less vacuumed. There was so much dust sticking to the air vents and return vents that we were disgusted. That is an obvious sign that air conditioning filters need changing. There was about 1/4" of dust on the ceiling fans, baseboards, and dust on furniture too, along with hair and a mysterious sticky stain on the windowsill of the bedroom. There was even dust sticking to the bathroom wall, which was pretty gross to look at while taking a shower in a shower with a mildew-laden shower curtain. Torn and missing slats of vertical blinds, a missing drain plug in the shower, and ripped/stained towels further disgusted us. Luckily we were able to visit Target to purchases towels/washcloths/bath rugs to take home. Don't count on any supplies being provided: no trash bags (except the one in the trashcan), soap, (except the one little one in the bathroom), paper towels, toilet paper, etc. PLAN on making a trip to the store as soon as you arrive, as you will not have basic supplies to sustain you for even a day.
The bottom line is this: The condo has decent furniture and is a good value, but it needs TLC in the cleaning and maintenance department. It is apparent that the owner (Emerald Coast Destinations?) doesn't value cleanliness and certainly doesn't provide great customer service when hearing complaints from well-paying customers. I will say that Lisa was nice to oblige our request for the condo to be cleaned again, while Bob seemed perturbed that we would make such a request and went so far as to tell my husband not to contact him the following day (Sunday) if there continued to be a problem. By the way the cleaning company....consisted of one guy who showed up with a small plastic grocery sack of supplies and a vinyl bag of what we assumed to be linens...NO mop, clorox, or other supplies that a professional cleaning company would use to sanitize a unit to a pristine condition. There was only a bucket, broom, and dustpan, and a vacuum cleaner in the condo, so it wasn't like there were plenty of supplies inside for him to use. Look for another unit that has owners who provide lots of TLC for their condo and are happy to leave it in a pristine condition for each and every tenant!!

When we arrived at Jonis beach rentals to get our key they were very friendly and took my payment of 1500.00. After handing over the money I was told the air conditioner was leaking and that someone would be up to fix it today, in the mean time I could clean it up with towels ha ha ha ha, I didn't go on vacation to clean the water off the floor from a leaky air conditioner. Some friends of ours rented a room there at the same time through vrbo and it was stocked with EVERYTHING, laundry det. soap, beach towels, dish liquid and dish washer detergent, toilot paper etc, ours didn't have a damn thing, I had to go to walmart to purchase all of this. I forgot to mention they only paid 1/2 the price for their room. The room they rented was also so much prettier and cleaner than ours. We didn't hear from anyone to fix the air conditioner until 3 days later and they came at 8 am in the morning (a morning I was sick and wanted to sleep in a little). The air conditioner still leaked after they left and claimed to fix it. I never received anything back, no deposit no nothing. Cleaning fee???? for what??? They didn't clean for me one time while I was there and I should have charged her a cleaning fee for cleaning up the water from the leaky unit and the mess her maintanence man left with his dirty shoes. Parking, don't try to park in the garage, go across the street, we almost wrecked the car trying to get out of there it was horrible. Internet did not work in our room. Over all stay for this property was great but Joni's beach rentals...NEVER AGAIN! Go through vrbo, you'll get a much cheaper rate she's just a middle man.