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Sterling Reef – reviews, photos

3.5 of 5
12011 Front Beach Road, Panama City Beach, FL 32407
Hotel amenities
Sterling Reef
Sterling Reef
Sterling Reef
Sterling Reef
Sterling Reef
Sterling Reef
3.5 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    18
    9
    5
    8
    6
Date Rating
Los Alamos
1 review
4 helpful votes 4 helpful votes
“Beware of Extensive Maintenance/Closed Pool/Jackhammers”
1 of 5 stars Reviewed 22 February 2011
4
people found this review helpful

We returned to Sterling Reef for our 4th time and are seriously disappointed by the lack of notification regarding the extensive maintenance throughout February. While project is slated to be finished by end of February. Front desk admits that the project will continue well into March. Jackhammer starts at 8:30 am and continues until 5pm. Going to beach does not alleviate the racket. Requested not to sit on balcony due to falling debris. Pool is closed and is partially covered with plastic. I believe it is the right of renters to be aware of the conditions. The saving grace is the great weather.

Stayed February 2011, travelled with family
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Atlanta, GA
1 review
3 helpful votes 3 helpful votes
“Had a very nice stay”
5 of 5 stars Reviewed 29 September 2010
3
people found this review helpful

The beautifully furnished condo was very clean and had everything we needed. We liked the location next to the county pier and open beach. There were even fireworks one night off of the pier that we watched from our balcony. I liked that the condo is not in an area with side-by-side highrises that make the beach crowded. The lower density of the area is very appealing. I also liked parking under the building rather than across the steeet.

  • Stayed September 2010, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, Georgia
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
“Sterling Reef”
5 of 5 stars Reviewed 24 August 2010
4
people found this review helpful

This place was AMAZING!!!! The pool was a good size and the rooms were incredible!!!!! Not to mention the gulf front views!!!!!!!! The rooms were very clean and the customer service was great.

Stayed August 2010, travelled with family
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Louisville, Kentucky
1 review
2 helpful votes 2 helpful votes
“Terrible Customer Service / Rip Off”
1 of 5 stars Reviewed 21 July 2010
2
people found this review helpful

We planned a stay at Sterling Reef in Panama City, FL for the end of July 2010. Upon making the reservation I was required to put a deposit of $208.00 down to hold the room. They told me there was a $50 charge for cancelling the reservation if we decided not to keep the reservation. We had a family medical issue and did end up having to cancel. I was told to expect my refund within 2 weeks. I made that cancellation on June 18, 2010. Today is July 21st and I have yet to receive any refund. I have called numerous times. I have spoken to the manager of the hotel and the reservations manager. Everytime they give me the run around about what has happened to my money. I even sent a letter to the corporate office and have received no reply. They have told me 5 different times that my check was put in the mail. I am starting to feel that I have been suckered out of my money. PLEASE BEWARE.

  • Stayed July 2010, travelled with family
    • 1 of 5 stars Service
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Senior Reviewer
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Reviews in 5 cities Reviews in 5 cities
25 helpful votes 25 helpful votes
“A+++ stay at Sterling Reef PCB!”
5 of 5 stars Reviewed 16 July 2010
5
people found this review helpful

My family and I just returned from a 5 day stay at the Sterling Reef in PCB and had a GREAT time! There was no oil on the beaches anywhere. The water was safe, crystal clear and beautiful. We had a 2 bdrm/2 bath condo right on the gulf, Unit 503. The master was very spacious with a king bed and had a nice garden tub in the bathroom. The second bedroom was kind of small (but adequate) and had a full bed, and there was a decent sized bathroom right next to it (but no garden tub!). The full kitchen was spacious and was fully stocked with dishes and pots/pans. It had a flat top electric stove with an oven. All of the furniture in the condo was modern and decorated well, even the patio furniture! The patio was very large and of course, faced the gulf. The county pier is located next to the property and makes for great pictures, especially at sunset. The beach in front of the property was clean, beautiful and never crowded. The water was gorgeous, absolutely gorgeous, and crystal clear. We had the best views of that beach!

The only negative I can write about this property is that upon checking in we were at first given an uncleaned condo. We walked in and there were no sheets on the beds, there was hair in the sink in the bathrms, no towels. It clearly had not been cleaned. Maybe in the process but certainly not done. We contacted the after-hours answering service and were promptly assigned to another unit. The woman we spoke with on the phone was unpleasant and completely unapologetic and actually had an attitude about the situation, and this poor customer service and experience at the outset was the only negative thing I can report about our trip.

Aside from the rough check-in though, our family had a great time and really enjoyed the Sterling Reef. It is in an excellent location, close enough to both the main drives (ie Thomas Dr and Front Beach Rd) and the west end. Only about a 5-7 minute ride to Pier Park with no traffic. It's also right across the street from Shipwreck Island. The two pools were nice to cool off in after visiting the beach and were never too crowded to enjoy. The elevators weren't far from the rooms and worked just fine while we were there. There's 3 levels of covered parking right under the bldg, which is very convenient. You also get unlimitied dvd rentals during your stay, which is great for the kids. We had free wi-fi, although we were too busy having fun to enjoy it. But it's nice to know its there. All in all, we would definitely stay at this property again.

Local faves--Shipwreck Island, Pineapple Willy's, Capt. Anderson's restaurant and also the sunset dolphin cruise (highly recommended!), Capt's Table restaurant (cheap seafood and very fresh!), Pier Park, Cobra race track (gotta ride the Wild Thang!), St. Andrews State park kiddie pool, Homemade Ice Cream (the banana ice cream is divine). Although we didn't get a chance to do it, the jet ski dolphin tour looked fun (they came around the Capt Anderson boat during the cruise). We love PCB!

  • Stayed July 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Sterling Reef

12011 Front Beach Road, Panama City Beach, FL 32407
Price range (per night):* INR8,893 - 15,618

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