Called with a couple of questions regarding their recent ad. The front desk clerk seemed like she was in a hurry. All of my 3 or 4 questions received the answer "I don't know." She wasn't even sure what time the manager comes in the morning. I am a person very hard to get offended but this time, the 2 minute phone conversation was unpleasant. Imagine what kind of impression all other, more sensitive guests receive after interacting with front desk. I have a 6-year experience in the hospitality field (housekeeping, supervising, front desk clerk, laundry room, etc) and I do know that "I don't know" is not the answer the guest would like to hear. This phrase could have been said in a different way to make a guest NOT feel bad about calling and disturbing the clerk.
Room Tip: I have not stayed in this motel so do not evaluate sleep quality, cleanliness, and rooms by the poin...
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