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Holiday Inn Club Vacations at Bay Point Resort – reviews, photos

3.5 of 5
4100 Marriott Drive, Panama City Beach, FL 32408
Hotel amenities
Holiday Inn Club Vacations at Bay Point Resort
Holiday Inn Club Vacations at Bay Point Resort
Holiday Inn Club Vacations at Bay Point Resort
Holiday Inn Club Vacations at Bay Point Resort
Holiday Inn Club Vacations at Bay Point Resort
Holiday Inn Club Vacations at Bay Point Resort
3.0 of 5 stars 9 Reviews
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9 reviews from our community

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Date Rating
Dayton, Ohio
1 review
4 helpful votes 4 helpful votes
“Ghost Town”
3 of 5 stars Reviewed 17 November 2010
4
people found this review helpful

Took this place on a Maxtime offer. I guess the price wasn't the only thing discounted. Maybe if I hadn't lost my directions to the front office that I received in the mail I would have found it easier. I ended up pulling into two different entrances to other resort complexes. They all said Bay Point, so I guess that's what happens when you assume something. Third try was a charm though. We arrived a little early, Housekeeping hadn't quite finished the room so we drove around town. Everything is pretty much closed until March, so don't expect a fun Fall/Winter getaway. The guy at the front desk called us when it was ready but informed us of a maintenance issue, however, they were on lunch and would need to work on it while we were staying.Which we were fine with. Well, we checked in and when we walked into our room the oven was still in self clean mode. Which made it feel like it was 200 degrees for about 2 hours. The housekeeping lady showed up and finished cleaning while we unloaded. That wasn't that big of a deal. I walked out to the balcony and noticed what the maintenance issue was. The sliding door for the master br was falling apart due to a combination of old age and water damage. We've been here for 4 days and it's still not fixed so I'm guessing the maintenance man went to lunch in Miami.
With our family we were filling up trash bags rather quickly, I figured it would be like any other resort and I would have to set the trash outside for housekeeping to pick up. Well, we headed out to the beach the next day around 3pm and the trash bag was torn open by animals and spread out everywhere. I went ahead and cleaned that up since everyone in this complex is too busy and I somehow felt responsible.

*Be careful when using the glass bowls in the kitchen, my wife cut her hand on one. Luckily no stitches were needed.
*Power went out while we were there. Around dinner time so everything was pitch black. Had to reset all of the clocks. Probably due to old wiring in this place. Everything around us is brand new except this old complex. So in comparison to surrounding resorts, this place is below the median.
*I don't understand how this place could be so empty and we get stuck with a balcony view of a gravel lot with a school bus.
*The bathroom walls are gross. Looks like there was a horrible crime scene and it was just painted over. Hand prints and what looks like spatter is everywhere under the paint.
*It would be nice if the movie channels worked.

While everything makes this place sound terrible I want to make it clear that I understand it's slow season so they probably cut back on the staff and probably have one guy taking care of all of the maintenance between 3 resorts around us. Also the guy at the front desk was very hospitable and nice. I forgot his name but he's doing a bang up job. To be honest, people don't come to Panama City for the resorts. Since it was slow season we mainly dealt with locals. Traffic was cake, Beaches were wide open. I thought it was funny to see Floridians wearing jackets in 70 degree weather.

  • Stayed November 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask myzticalmitch about Holiday Inn Club Vacations at Bay Point Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Strickland, Guest Relations Manager at Holiday Inn Club Vacations at Bay Point Resort, responded to this review
17 February 2012
Hello there from Holiday Inn Club Vacations at Bay Point Resort. We are so glad that you were able to visit us on a relaxing family getaway. What better way to take advantage of the offseason deals than the way you did with your Maxtime offer? We are sorry that your stay did not meet your every expectation. No matter what the occupancy levels or seasons are, we strive to make every guest feel like they are staying at their “home away from home” when they are with us. We are thrilled that our front desk staff made your check-in as carefree as possible, and that our housekeeping staff was working hard to make sure that everything about your villa was perfect. We want our guests to feel like they are on vacation from the moment they step foot on property. Traveling during the offseason is a great way to see more of your surroundings without the crowds. Being set back a bit from the hustle and bustle also gives you a chance to have the best of both worlds. A chance to relax and have fun all in the same place. It seems that some of your “neighbors” wanted to take part in the vacation fun by playing with the trash, and we appreciate you helping them clean up after themselves. We appreciate you taking the time to let us know how we are doing, and hope to see you again soon., even if we are all bundled up for our “winter”.
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atlanta, georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A Mess”
1 of 5 stars Reviewed 13 October 2010
1
person found this review helpful

Room very dusty, tables dusty, king size bed, queens size comforter, coffee maker rusty,doors to balcony, not securely locked, bed lumpy, some outlets, not working in kitchen, just a mess, they just offered a smaller unit, a studio, until they could get housekeeping to clean the unit the next day after 10 a.m. Just a Mess!

  • Stayed October 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask brownsugar191 about Holiday Inn Club Vacations at Bay Point Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Strickland, Guest Relations Manager at Holiday Inn Club Vacations at Bay Point Resort, responded to this review
17 February 2012
Hello. Thank you for taking the time to let us know how we are doing. It’s because of feedback like yours that we can continue to improve the guest experience here at Holiday Inn Club Vacations the Bay Point Resort. We apologize that your room was not up to your expectations. Thanks for letting our Housekeeping department knows while you were on property of any issues that you may have encountered. We’re happy that your problems were resolved, and hope to see you back again soon.
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Atlanta, GA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Small, dirty, and out of date room. DO NOT STAY HERE!!!!”
1 of 5 stars Reviewed 3 August 2009
1
person found this review helpful

Upon entering my hotel room, I went into shock. There were bugs (dead and alive) on the ceiling and in the bathroom. The floors hadn't been swept and the carpet hadn't been vacuumed. This is NO resort. You get to use the amenities from the Mariott Resort, but there are none associated with the Holiday Inn. If you must stay at this off the beaten path so called resort, stay at the Mariott and not the Holiday Inn Club Vacation units. Housekeeping is available at an additional cost and you must take out your own trash. The property management sent housekeeping out to clean my room and they only brought fresh towels. Why send housekeeping if they don't clean? Please stay away from this place!!!

  • Stayed August 2009, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask flippidy about Holiday Inn Club Vacations at Bay Point Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Strickland, Guest Relations Manager at Holiday Inn Club Vacations at Bay Point Resort, responded to this review
17 February 2012
Hi there from Holiday Inn Club Vacations. We sincerely appreciate you taking the time to review our property. We’re taking this opportunity to review past opinions of our property, in order to provide our guests with the best vacation experience possible. Since your review we have taken many measure to improve the vacation experience for our most important clients, you! Our housekeepers work hard to make sure that every unit is thoroughly cleaned before each new guest arrives. We apologize if we missed something the first time around.

Our resort gives you the best of both worlds. The serene and private surroundings give our guests the feeling of getting away from it all, while still being minutes away from the exciting Panama City Beach strip and beautiful beaches of the Gulf of Mexico. We would love the chance to have you back to the resort and show you everything that we have to offer. We look forward to hearing from you.
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London Ontario, Canada
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Not impressed.”
2 of 5 stars Reviewed 30 July 2009

First of all, the picture shown representing this hotel is NOT the Holiday Inn Club Vacations condo. It's a nearby Marriott spa, which is also a part of the Bay Point Resort. The pool depicted is also at the Marriott, although Holiday Inn guests have access to it. The pool at the Holiday Inn Condo is much smaller, yet adequate.
The pros: the Holiday Inn is situated within a cluster of condos, surrounded by golf courses. The grounds are very picturesque and well-maintained. A 5 minute drive will get you to the Gulf of Mexico and the tourist strip. Our room had a balcony overlooking the golf course and the pool, which was quite serene when the maintainance crew weren't cutting the grass nearby. Very friendly and helpful staff at the front desk make you feel welcome. They were attentive to our needs when problems arose. Comfortable double beds. Free laundry facilities (3 washers, 3 dryers).
The cons: Most of the problems we encountered were minor, but there were enough of them to make us not want to return to this resort. Poor signage, made finding check-in difficult. Brutally slow elevator - much faster to take the stairs. Ice machine was in the neighboring building. No daily maid service, which is typical for a condo, but our room didn't have a kitchen, so it didn't seem to be a condo. It just felt like a hotel room. The room we had was in desperate need of a fresh coat of paint. The walls looked dirty and worn. There was only one lamp in the main room which provided an inadequate amount of light. There was ony one garbage can, in the bathroom, for the entire condo. The toilet clogged repeatedly, and the plunger left in the room was cracked. Maintainance came by twice to repair the toilet. The plug in the bathroom sink broke during our stay. The clock radio was plugged into an outlet that's controlled by a switch by the front door, so when you first enter the room and hit the closest light switches, you turn off the clock and reset it to 12:00. Worst of all, the room had a musty, moldy smell which made us queasy. We couldn't air the room out because our balcony screen door was missing and we didn't want the insects getting in. Despite the friendly staff and scenic grounds and awesome Marriott pool, we won't return.

  • Stayed July 2009, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 2aparrs about Holiday Inn Club Vacations at Bay Point Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Strickland, Guest Relations Manager at Holiday Inn Club Vacations at Bay Point Resort, responded to this review
17 February 2012
Hi there! Thanks for giving us both pro and con feedback of your stay with us at Holiday Inn Club Vacations at Bay Point Resort. We’re so happy that you found your unit and surrounding to be so beautiful and calming. It’s so great that you were able to relax and getaway to a “home away from home”. We regret that you encountered some minor issues with your unit while you were on property. Thankfully our maintenance staff was able to assist you right away and make you feel welcome. We would love to have the ability to host you again and show you a great time.
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Chrismartin76
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very Good Spot”
5 of 5 stars Reviewed 8 June 2009
1
person found this review helpful

I enjoyed my stay here. This is a timeshare apartment not a hotel, so you don't get daily maid service, which didn't really matter at all to me. I suppose if you stay for more than a week, you might want fresh towels, but they give you so many towels to begin with, even that might not be a problem.

The great thing about this place is that you have access to all of the adjacent Marriott's facilities, which include three restaurants, a beach, four outdoor pools, one indoor pool, and a gym. There's also a spa, which I didn't explore. The beach is one of the more interesting stretches of coastline because of the birds and animals you see there. I've been to other stretches of Panama City beach and haven't seen anything this interesting.
The beach is fairly small, so if you want a full beach you'll have to drive about 5 minutes.

Contrary to what another reviewer said, the beach is easily accessible. It's not right in front of the building, but it's only a short 5-7 minute walk.

Regarding check in, you have to check in at the Reflections building, not at the Holiday Inn building.

  • Stayed June 2009, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Chrismartin76 about Holiday Inn Club Vacations at Bay Point Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith Strickland, Guest Relations Manager at Holiday Inn Club Vacations at Bay Point Resort, responded to this review
17 February 2012
Hi there Chris! Thanks for taking the time to give us your feedback. We are so glad that you found your accommodations to be exactly what you were looking for in a vacation. With so many fun and interesting things to do in one place, sometimes it’s hard to decide what you want to do first. We’re glad that you were able to have a fun-filled getaway. Next time, make sure to pamper yourself with a visit to the spa. You deserve it! We look forward to seeing you back again soon.
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Additional Information about Holiday Inn Club Vacations at Bay Point Resort

4100 Marriott Drive, Panama City Beach, FL 32408
Price range (per night):* INR8,559 - 14,173

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