Our arrival was smooth, check in smooth and finding room smooth. Room was a 1 bedroom suite and was just the size we were looking for. My husband napes in the afternoons and I like to read. We had a deck overlooking the golf course and it had a table and two chairs.
The room it self needed some updates and repairs. We got by but they should take the off season to handle these repairs for the summer is just a couple months away. Over all I will give them a B+

Took this place on a Maxtime offer. I guess the price wasn't the only thing discounted. Maybe if I hadn't lost my directions to the front office that I received in the mail I would have found it easier. I ended up pulling into two different entrances to other resort complexes. They all said Bay Point, so I guess that's what happens when you assume something. Third try was a charm though. We arrived a little early, Housekeeping hadn't quite finished the room so we drove around town. Everything is pretty much closed until March, so don't expect a fun Fall/Winter getaway. The guy at the front desk called us when it was ready but informed us of a maintenance issue, however, they were on lunch and would need to work on it while we were staying.Which we were fine with. Well, we checked in and when we walked into our room the oven was still in self clean mode. Which made it feel like it was 200 degrees for about 2 hours. The housekeeping lady showed up and finished cleaning while we unloaded. That wasn't that big of a deal. I walked out to the balcony and noticed what the maintenance issue was. The sliding door for the master br was falling apart due to a combination of old age and water damage. We've been here for 4 days and it's still not fixed so I'm guessing the maintenance man went to lunch in Miami.
With our family we were filling up trash bags rather quickly, I figured it would be like any other resort and I would have to set the trash outside for housekeeping to pick up. Well, we headed out to the beach the next day around 3pm and the trash bag was torn open by animals and spread out everywhere. I went ahead and cleaned that up since everyone in this complex is too busy and I somehow felt responsible.

*Be careful when using the glass bowls in the kitchen, my wife cut her hand on one. Luckily no stitches were needed.
*Power went out while we were there. Around dinner time so everything was pitch black. Had to reset all of the clocks. Probably due to old wiring in this place. Everything around us is brand new except this old complex. So in comparison to surrounding resorts, this place is below the median.
*I don't understand how this place could be so empty and we get stuck with a balcony view of a gravel lot with a school bus.
*The bathroom walls are gross. Looks like there was a horrible crime scene and it was just painted over. Hand prints and what looks like spatter is everywhere under the paint.
*It would be nice if the movie channels worked.

While everything makes this place sound terrible I want to make it clear that I understand it's slow season so they probably cut back on the staff and probably have one guy taking care of all of the maintenance between 3 resorts around us. Also the guy at the front desk was very hospitable and nice. I forgot his name but he's doing a bang up job. To be honest, people don't come to Panama City for the resorts. Since it was slow season we mainly dealt with locals. Traffic was cake, Beaches were wide open. I thought it was funny to see Floridians wearing jackets in 70 degree weather.

Room very dusty, tables dusty, king size bed, queens size comforter, coffee maker rusty,doors to balcony, not securely locked, bed lumpy, some outlets, not working in kitchen, just a mess, they just offered a smaller unit, a studio, until they could get housekeeping to clean the unit the next day after 10 a.m. Just a Mess!

Upon entering my hotel room, I went into shock. There were bugs (dead and alive) on the ceiling and in the bathroom. The floors hadn't been swept and the carpet hadn't been vacuumed. This is NO resort. You get to use the amenities from the Mariott Resort, but there are none associated with the Holiday Inn. If you must stay at this off the beaten path so called resort, stay at the Mariott and not the Holiday Inn Club Vacation units. Housekeeping is available at an additional cost and you must take out your own trash. The property management sent housekeeping out to clean my room and they only brought fresh towels. Why send housekeeping if they don't clean? Please stay away from this place!!!