I was 9 months pregnant and traveling with my almost 2 yr old. We had a confirmed reservation at this hotel and were looking forward to some time together on the beach to relax and break up the long drive we were on.
When we arrived I was told that the person staying in my room decided to stay another night and they did not have another room available but could put me in a smoking room. I reluctantly went to look at the room and it was disgusting and reeked of smoke.
The hotel is very run down, smells of mildew, the pictures depicted are not an accurate portrayal of the overall property. I was treated very rudely and disrepectfully. It took me almost 2 hours (while thunderstorming) to find another hotel that wasn't booked with a hungry 2 yr old and very tired myself from driving all day already. I called the general manager 3 times to speak to him about my experience and he never returned my phone call. The hotel I stayed at - Crowne Plaza off of the highway said they should have reimbursed me for what I paid to stay with them since I had a confirmed reservation but I could not get anyone to return my calls.
- Seaspray Hotel Beach
- Seaspray Resort Beach
- Best Western Palm Beach Shores
- Best Western Seaspray Inn
