I had made the mistake of booking one night at this motel through SHDweb on March 12 2008. The internet appearance of The Inn Of America in Palm Beach Gardens appeared quite inviting! Previously, I had made a reservation at a much more expensive Hotel in that City. But I thought that I needed to cut back on costs for my vacation. The internet absorbed a rate fee of $107.10 for the intended nights stay on March 19. Also taken was the tax amount and SHDweb nonrefundable fee of $5.99. On that particular day I had driven 5 long and hard hours from St. Augustine, Florida south. I arrived Palm Beach Gardens and located the motel at about 5:00 pm totally exhausted. I didn't care for the outward appearance of this motel along side of I-95. It seemed to be quite dirty and worn-out. I asked to see my room and was escorted by a staffperson. She could not open the door with the card-key. Just looking in the window told me that I had arrived at a very seedy motel. I informed the Manager at the front desk that I did not wish to stay at this motel. He said that it is paid for and there will be no refund. I left and sought alternative arrangements for that overnight stay. This and another similar situation which had occurred during my 5 day vacation has convinced me that I cannot reserve a motel/hotel room sight unseen through the internet based upon the description and photo's offered by such a location to innocent travelers. I absolutely do not recommend that any traveler stay at The Inn of America in Palm Beach Gardens! This motel needs a thorough overhaul.
- Hotel Of America
