I stayed at the Chesterfield this past week as I had business in the Palm Beach area and also wanted to take a few extra days to relax. As the reviews were good, I was very excited to stay here. The people at the front desk are terrific; Sadie was warm and welcoming, Tara went over and above to assist, as did Matthew.

In my opinion, there are some serious flaws which need attention. I ordered room service when I arrived and I had to call 3 times to actually get it to my room (there was some mixup). The following day I ordered a bottle of wine for my room and it never arrived. When I went to the Leopard Lounge for dinner, I learned that the waiter had forgotten to deliver it to me. The restaurant manager was very apologetic and charged me 1/2 of the price for the bottle. That evening, the fire alarm went off in the hotel around 2:30 AM. Apparently, they had a new system and it had some issues. That event is quite scary, coupled with the fact that it happened AGAIN 2 nights later! And the second event was much longer and louder. I was becoming exhausted.

Also, some of the staff are quite disrespectful. The person who delivered a replacement wine to my room (after the housecleaning staff removed it while it was still 1/2 full along with my orange juice), whom by the way was the same person who forgot to deliver it to me the prior day, told me that I should go to church and that someone must be wishing me bad luck and hate me for all the bad things to be happening to me. Who could believe such a thing and how can he blame me for the shortcomings of himself and issues at the hotel?? I was dumbfounded, to say the least.

The room itself was nice and clean, small but comfortable. I liked that I could open my window for fresh air, although not all rooms in the hotel are equipped to do so. The issue with the rooms is that there are air conditioning units in each room (as opposed to central air) which are quite noisy when they turn on and off. I found that difficult for good sleeping.

I also scheduled a massage (an outside person comes to the hotel) and she was very nice, however, when it was done, she told me that she only takes cash (I assumed the hotel would charge me as this was not told to me when I scheduled the massage). As I didn't have that much cash on me, after the massage, she and I had to drive in her car to an ATM.

The Chesterfield should really become more consistent with its staff (as some are wonderful and others should not be there) and probably give it's hotel more of an update as it appears tired (and now so am I).

My wife and I stayed here November of 2011. The location and service are excellent. The food is world class and excellent. The place is charming and clean and within a walking distance from the beach and shopping etc. Palm Beach is a wondeful and unique place. The city is well run and very well managed. However, there was one problem that ruined our experience. On Friday and Saturday night they had a wedding and bachelorette party. We could not sleep! There were people running up and down the hallway slamming doors all night! If you value your sleep, avoid the weekend at this place! We will not go back!

This hotel is a throwback to a more elegant time - charming decor and old world comfort. The entire staff is very friendly and knowledgeable. Everything is in the details from the welcoming glass of sherry to the freshly baked chocolate chip cookies and jelly beans in the lobby. The courtyard is a delightful spot and the pool area is an oasis of serenity. And the price cannot be beat - excellent value!

The staff at the Chesterfield Palm Beach is amazing, the valets, the wait staff, maids, front desk staff, management - everyone is so accomodating and friendly.

The hotel is in a great loaction, walking distance to restaurants, shopping, beach and more.

Pool is great, with lots of sun.