I went to a wedding here back in February and having lived in Charleston, SC and going to weddings here for the past 10 years I noticed a huge lack of organization of the wedding. They didn't plan for rain or cold, they put the groom and the groomsmen in a kitchen service room that smelled horrible then they relocated us to an outdoor bathroom.
My biggest complaint was that the valet parked my car on the street and the reason I knew this is because I had to get my wedding gift out of it and he directed me where to walk to it. When I asked him about it he said that their lot was full. Sure enough later on I had received a parking ticket for $35, unfortunately I trusted the valet when he said that the hotel would pay it. Now after 10 months I've received a letter from a collection agency for $100 and the hotel is claiming that they would never park in that spot and won't pay the ticket. The manager didn't even call me back themselves they had someone else call and deliver the message. Poor customer service combined with poor organization.
- Colony Palm Beach
