We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Lake Buena Vista Resort Hotel – reviews, photos

3.0 of 5
2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN Lake Buena Vista Resort Hotel
Ranked #190 of 336 hotels in Orlando
3.5 of 5 stars 684 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

684 reviews from our community

What travellers say about this hotel
  • Downtown disney(74)
  • Very nice(20)
  • Pizza hut(14)
  • Continental breakfast(11)
  • Theme park(10)
  • Front desk staff(9)
  • Magic Kingdom(9)
  • Shuttle service(8)
  • Coffee maker(8)
  • Rooms are clean(8)
Traveller rating
    128
    231
    155
    96
    74
Only show reviews for Family (262) | Couples (175) | Business (22)
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Stay here and you can arise at 7:30 am with the leaf blowers!”
3 of 5 stars Reviewed 10 February 2012 via mobile
2
people found this review helpful

Convent location. But, in our stay here only Sharon at front desk seemed to have accurate info and practiced exceptional customer service. Others at front desk need massive csr training! Not only short, curt and rude but didn't seem to care. Guy out front was always on his cell wondering around parking lots. When we needed cab he was no where to be found. Second day here front desk was so wrong about where to catch bus back from dwntwn Disney we had to catch a ride back from park employee! We will rethink our Best Western frequent stay program because of this experience! Stay here if you don't mind rude management and leaf blowers at 7:30. AM

  • Stayed February 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask ejmjr about BEST WESTERN Lake Buena Vista Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
17 February 2012
Thank you for your review of our property and for your kind words about Sharon at the front desk. She is an excellent team member and has been with the hotel for many years. Please accept our apologies for the misinformation that you received from our other Front Desk staff member and for the early morning disturbance caused by our landscapers. Customer service is one of our top priorities and all of our Front Desk staff participates in numerous Customer Service training sessions. We have also contacted the Landscape Company that takes care of our hotel grounds and they will no longer be able to start work until after 9am.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
near boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great location, comfortable and convenient”
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

Had a short trip to Orlando Feb 2nd this year, stayed 3 nights. Room was clean and comfortable, had a great view of Epcot (this was an upgrade over the rack room).
Free wi-fi in the rooms.
Close enough to downtown Disney to walk to it (1/2 mile). Shuttle to Epcot was a good ride.
Plenty of restaurants just up the street to chose from. Right near I-4, straight shot up to universal studios.
Would definitely stay at this hotel again on the next trip to Orlando.

Room Tip: Ask for Epcot view (upper floors)
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Leftbygypsies about BEST WESTERN Lake Buena Vista Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RevDirector, Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review
17 February 2012
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kailua-Kona, Hawaii
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“run down hotel & unconcerned customer service”
2 of 5 stars Reviewed 5 February 2012
3
people found this review helpful

the basic functions of the hotel need upgrading. its old, run down and the people are not happy.

my son paid for computer use. it was very old machinery and FULL of virus. no one cared.

the manager was flustered on a phone call because he couldnt speak spanish - instead of finding someone to help the client he answered in english and hung up!

i got the room to see fireworks from the balcony - they were about 10 miles away - on the horizon you could see something small happening. very lame and hugely misleading!!

the maids threw out our coupons, didnt take the rubbish, moved around our personal items, and on top of that TOOK MY SONS MONEY from the desktop!!!! the manager says that was normal for the maids to take any money left out. it was like 4 dollars with loose change - thank goodness it wasnt a large sum!!

needless to say - we got outta there and stayed longer in tampa - at a la quinta - very nice.

Room Tip: go with little expectations of service. get a cheap room so you dont waste money. use your money a...
See more room tips
  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask ZahiraDance about BEST WESTERN Lake Buena Vista Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

No photo provided
4 of 5 stars
Show Prices ABS:HotelCheckRates-d216488?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Royal Plaza Hotel
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d144432?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Lake Buena Vista Resort Village & Spa
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d596339?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Floridays Resort Orlando
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d612781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Orlando Bonnet Creek
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1308392?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
St. Paul
1 review
4 helpful votes 4 helpful votes
“Great Location, Zero Hospitality”
2 of 5 stars Reviewed 2 February 2012
4
people found this review helpful

I'm not one to write reviews but this hotel just irked me. First the good: If you're looking for an economical hotel for Disney that's not too far from things, this one was great. Just a short walk to Downtown disney (was nice to walk there for dinner and back, burn off some calories and enjoy a quiet stroll). Stayed on the 12th floor disney view. Had a nice view for fireworks with a balcony. Nice to sit outside on the balcony when we needed a break from sitting inside. Shuttle service to the parks was nice and the $8 or whatever resort fee to cover it was fine by me because I don't care for driving or paying to park. I was also able to walk a few blocks to get breakfast at McDonald's and some other resteraunts like Uno's pizza, Red Lobster, Quizno's at Crossroads shopping center.
The bad: The things I just mentioned are the only saving grace to this hotel. I don't expect a red carpet for my arrival but a courteous smile and/or thank you would be nice. I'm pretty sure I said please and thank you more times to the staff than they did to me. I would look at other hotels before I go back to this one just because I felt unwelcome the entire stay.

Room Tip: If you're getting a Disney View, try to get a room towards the end of the floor (instead of the...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Chris L about BEST WESTERN Lake Buena Vista Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great week at Disney World!”
5 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Perfect place for a nice nights sleep while spending 99% of your time at Disney World, Universal and Sea World!!

Room Tip: Get higher than the 6th floor and if available get Disney view for great views!
See more room tips
  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by coyotesfan107 for Orlando
Ask coyotesfan107 about BEST WESTERN Lake Buena Vista Resort Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN Lake Buena Vista Resort Hotel also viewed

Holiday Inn - in the Walt Disney World Resort
4.5 of 5 stars 511 Reviews
Orlando, Central Florida
Show Prices ABS:HotelCheckRates-d85981?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Radisson Hotel Orlando - Lake Buena Vista
4.5 of 5 stars 1,189 Reviews
Orlando, Central Florida
Show Prices ABS:HotelCheckRates-d85283?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Wyndham Lake Buena Vista
4 of 5 stars 1,045 Reviews
Orlando, Central Florida
Show Prices ABS:HotelCheckRates-d85999?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 336 hotels in Orlando, ranked by popularity »

Been to BEST WESTERN Lake Buena Vista Resort Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

  • Best Western Lake Buena Vista
  • Best Western Orlando
  • Orlando Best Western
Address: 2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
Price range (per night):* INR3,835 - 9,060

Owners: What's your side of the story?

If you own or manage BEST WESTERN Lake Buena Vista Resort Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN Lake Buena Vista Resort Hotel
Show the lowest price for this hotel (from our partners)
Show Prices