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Holiday Inn Orlando International Airport – reviews, photos

3.0 of 5
5750 T.G. Lee Blvd., Orlando, FL 32822
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Holiday Inn Orlando International Airport
Ranked #198 of 336 hotels in Orlando
3.5 of 5 stars 102 Reviews
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102 reviews from our community

    Trip type
Traveller rating
    19
    37
    19
    19
    8
Date Rating
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Airport Hotel , nothing special”
2 of 5 stars Reviewed 8 February 2012

I chose this hotel because of location. It is an older Holiday Inn and in my opinion is not a good quality FULL service hotel. The inroom breakfast we ordered was cold, the restaurant was cheap quality food. When I called for extra towels it took over an hour to bring them to the room, come to find out the front desk clerk was the only one working and had to leave the front desk just to bring me towels. I would of come to the front desk myself if I had known, but you see I expect this service when staying at a 'full' service hotel otherwise I would of stayed at a Holiday Inn Express or Hampton Inn and would of gotten better service. This Holiday Inn is old and evident needs some updating. If you don't mind the minimal service then it's ok for the price. I won't stay here again, I'd rather take my chances with Express or Hampton next time.

Room Tip: If you don't mind low quality service and just need to be close tot he airport then this will ma...
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  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask HamptonBremen about Holiday Inn Orlando International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review
18 February 2012
Dear Guest,
Thank you for taking the time to convey your comments regarding your recent experience with Holiday Inn Orlando Airport. Your willingness to share your thoughts with us is genuinely appreciated. I would have loved the opportunity to correct your concerns while you were at the hotel but nevertheless I would like this opportunity to response on TripAdvisor.
Yes we are full service hotel offering In-Room Service as a part of brand standard. It might have been the timing issue that could have corrected at the time of the order. I have addressed the issue to the appropriate department for future guests. I could see the service agent trying to deliver all the guest request in time and it is not part of our standard service to ask guests to come down to the desk for the towels. It must have been the 3rd shift where the limited staff are on property. This issue also has been brought up to ensure of the proper staffing level along with collaboration part of the service cycle.

Again, please accept our sincere response and hope to continue to use our branded hotels for your next trip to Orlando.
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Maryland
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Not Really Great”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We stayed here two nights here before boarding a Norwegian Cruise (NCL). It is located very close to the airport along with several other major hotels. The staff was cheerful and friendly, except perhaps at the reception desk. The front desk was efficient and sufficiently friendly. However, they did not seem overly cheerful. This is likely due to all the conferences going on. There are a lot of meeting rooms and conferences seem to be a major source of their business. They also provide pre-trip rooms for NCL. I just felt that the casual guest might get a bit lost in all the activities going on.

It is a Holiday Inn, but below the standard of a typical Holiday Inn. Our room was fine and roomy: queen-size bed and a sofa. The shower was difficult to turn on (a little sign warned one of this). There was no refrigerator, microwave, or safe. There was a game controller on the TV, but upon inspection behind the dresser I discovered that the cord had been cut. Also behind the dresser were a lot of cobwebs, a penny, and a nickel.

The hotel was not very clean. At breakfast, the floor of the open-space restaurant was littered with crumbs, etc., from the night before. Also, I was told that the hotel had purchased vacuum cleaners that didn't work all that well.

Breakfast was not included. Available meals in the hotel were typical Holiday Inn fare and reasonably priced. We were without a car so we were somewhat marooned. There are restaurants nearby (e.g., Denny's across the street) but walking around the area is dicey due to the heavy traffic (not uncommon in Florida).

All in all, we were happy with our stay there, but we are not fussy. I would rate the hotel with 3 1/2 stars

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PalmerTrips about Holiday Inn Orlando International Airport
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Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review
18 February 2012
Dear Guest,
Please allow me this opportunity to apologize for your experience during your stay at our hotel. I appreciate your taking the time to advise us of your perceptions, which is the first step towards improvement of our service.
My hotel is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our expectation. Your positive comments towards our staff was encouraging the entire staffs at the hotel. We always appreciate all the passengers from our long-time business partner, Norwegian Cruise Line.
I have addressed cleaning issues to the appropriate departments to set up action plans to deliver the services that our everyday heroes (guests) deserve.
Next time visit to Orlando, please email me prior to your reservation so I can personally guarantee your satisfaction.

Sincerely,

Jae-Yong, Lee
Assistant General Manager
Jae-Yong.Lee@IHG.COM
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Dayton, Ohio
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Decent property with great staff; very friendly and helpful.”
4 of 5 stars Reviewed 30 January 2012

I've been staying here for work 3-4 nights a week for the last couple months. All of the hotel staff I have encountered have been excellent. Especially the shuttle drivers and bar staff. The rooms are nice. Every room I've stayed in has had a refrigerator and microwave as well as a comfy bed. It's a good place to stay if you have interests close to the airport or an early morning flight to catch. If you're sensitive to noise you may want to stay somewhere further from the airport. The noise never bothered me personally although it could be a problem for a light sleeper. All of the hotels in this area are going to be subject to the jet noise. It's seemed to me if your room is on the side of the building facing the pool it's a bit quieter. This would also depend on how Air Traffic Control is routing inbound and outbound aircraft and which runways are in use. The hotel also has a pool, hot tub, and fitness center that are decent. The in-house bar and restaurant are pretty good as well. The dinner and lunch food isn't too terribly pricey. Beer and wine selection is so so. Breakfast is steep for what you get. $8 for continental breakfast is a little crazy in my opinion.

There are several restaurants within walking distance as well. They're mostly chain restaurants (Hooters, Fridays, Sonny's, Denny's, Tony Roma's, and Chili's are really close). Eastern Pearl Chinese Cuisine is across the street and pretty good. Ask someone at the hotel for a 10% off card. If you're staying for any extended period of time or need to go to a store besides a gas station there is a Walgreen's about a mile north on Semoran Blvd. Follow the sidewalk, you won't miss it. There is also a little convenience store next to the Eastern Pearl but you'll be paying tourist prices for everything. Walgreen's is worth the walk. If you need gas avoid the two gas stations nearby on Semoran. They will rip you off upwards of $5-$6 a gallon for gas. The hotel shuttle leaves on the hour and half hour to the airport and 15 and 45 past the hour to local businesses.

All in all a good place to stay. I wouldn't stay here for vacation but if I had a flight to catch or am working in the area again I'll definitely be back.

Room Tip: With the close proximity to the airport there is some noise from aircraft coming and going. It seeme...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by bviper04 for Orlando
Ask bviper04 about Holiday Inn Orlando International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review
12 February 2012
Thank you for taking time to write a response to the TripAdvisor on behalf of entire staff at Holiday Inn. Positive feedback always encourages us to provide incomparable value and service to the entire guest visiting us. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando.

Lee, Jaeyong
Assistant General Manager
Jae-Yong.Lee@ihg.com
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Minneapolis, Minnesota
Top Contributor
57 reviews 57 reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
“Good value near the airport”
4 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

We recently stayed here the night before our flight out of the Orlando airport and generally liked the room, location and the front desk employees. It was very easy to get to the airport as the hotel is only about a mile from the airport. Our room was clean and the people at the front desk were very helpful. One of them left the front desk to help me print my boarding passes in the nearby business center.

For some reason I thought the room came with a free breakfast so was disappointed when they only had a sit down buffet that you had to pay for. Since I had to buy breakfast at the airport my $99 room was not as good a deal as I originally thought.

My only real complaint was that I could hear airplane noise in the early morning hours. The room could have been sound proofed better.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rockyjoe about Holiday Inn Orlando International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review
4 May 2012
Thank you for taking time to write a response to the TripAdvisor. Positive feedback always encourages us to provide incomparable value and service to the entire guest visiting us. I am glad to hear that hotel staff was able to assist you with boarding pass. Hotel offers various rates and some include breakfast. By booking under the rate with breakfast, you could save in the future, specially if you travel with kids. We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando.

Jae-Yong Lee
Assistant General Manager
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Rising Sun, Maryland
1 review
“Hotel rooms need work (Rm 202)”
3 of 5 stars Reviewed 4 January 2012

Stayed at the HI Select and was in a room with some comestic issues.

Room had water damage and bathroom celing needs to be redone, water closet under toilet needs to be scraped and painted and tiles in the tub are did not match, porr workman ship on the maintenance department.

Toilet keeps running, reported to FD and was not repaired during the 1 night stay. Wasted water until I shut off the value under the toilet. So much for water conservation that this hotel claims to participate in.

Heater cover fell off in the middle of the night and no light over the door. Poor inspection on the maintenance and housekeeping departments.

Where is the Prevention maintence or rooms checks on the rooms before guest check into the rooms.

Case goods (furniture is damaged)

Carpets and furniture were dirty.

Room Tip: Check the room out before you decide to stay in any hotel room. For the price you pay!! Good tra...
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Michael D about Holiday Inn Orlando International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay1160, Manager at Holiday Inn Orlando International Airport, responded to this review
4 May 2012
Thank you for taking time to write a response to the TripAdvisor. guest feedback always encourages us to provide incomparable value and service to the entire guest visiting us. Hotel has done major upgrades after your stay; new TV, Hard Good refinished to name a few.Your feedback also alerted several department in terms of inspection, preventative maintenance work, etc.
We want to let you know that miles away from you, corner of the airport area, hundreds of dedicated employees are waiting for your next trip to Orlando. For your next visit, I am certain that we will exceed your expectation.

Jae-Yong Lee
Assistant General Manager
Report response as inappropriate
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Additional Information about Holiday Inn Orlando International Airport

  • Holiday Inn Orlando
  • Orlando Holiday Inn
Address: 5750 T.G. Lee Blvd., Orlando, FL 32822
Price range (per night):* INR5,836 - 8,115

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