We stayed here two nights here before boarding a Norwegian Cruise (NCL). It is located very close to the airport along with several other major hotels. The staff was cheerful and friendly, except perhaps at the reception desk. The front desk was efficient and sufficiently friendly. However, they did not seem overly cheerful. This is likely due to all the conferences going on. There are a lot of meeting rooms and conferences seem to be a major source of their business. They also provide pre-trip rooms for NCL. I just felt that the casual guest might get a bit lost in all the activities going on.
It is a Holiday Inn, but below the standard of a typical Holiday Inn. Our room was fine and roomy: queen-size bed and a sofa. The shower was difficult to turn on (a little sign warned one of this). There was no refrigerator, microwave, or safe. There was a game controller on the TV, but upon inspection behind the dresser I discovered that the cord had been cut. Also behind the dresser were a lot of cobwebs, a penny, and a nickel.
The hotel was not very clean. At breakfast, the floor of the open-space restaurant was littered with crumbs, etc., from the night before. Also, I was told that the hotel had purchased vacuum cleaners that didn't work all that well.
Breakfast was not included. Available meals in the hotel were typical Holiday Inn fare and reasonably priced. We were without a car so we were somewhat marooned. There are restaurants nearby (e.g., Denny's across the street) but walking around the area is dicey due to the heavy traffic (not uncommon in Florida).
All in all, we were happy with our stay there, but we are not fussy. I would rate the hotel with 3 1/2 stars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 February 2012
Dear Guest,
Please allow me this opportunity to apologize for your experience during your stay at our hotel. I appreciate your taking the time to advise us of your perceptions, which is the first step towards improvement of our service.
My hotel is committed to providing our guests with the highest quality services and facilities. We sincerely regret that we fell short of our expectation. Your positive comments towards our staff was encouraging the entire staffs at the hotel. We always appreciate all the passengers from our long-time business partner, Norwegian Cruise Line.
I have addressed cleaning issues to the appropriate departments to set up action plans to deliver the services that our everyday heroes (guests) deserve.
Next time visit to Orlando, please email me prior to your reservation so I can personally guarantee your satisfaction.
Sincerely,
Jae-Yong, Lee
Assistant General Manager
Jae-Yong.Lee@IHG.COM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC