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Sheraton Suites Orlando Airport – reviews, photos

3.5 of 5
7550 Augusta National Drive, Orlando, FL 32822
Hotel amenities
Sheraton Suites Orlando Airport
Ranked #147 of 336 hotels in Orlando
4.0 of 5 stars 296 Reviews
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296 reviews from our community

What travellers say about this hotel
  • Shuttle drivers(10)
  • Very nice(9)
  • Next morning(8)
  • Flat screen TV(7)
  • King bed(6)
  • Friendly and helpful(4)
  • Living room(4)
  • Hotel staff(3)
  • Coffee maker(3)
  • Room service(3)
Traveller rating
    101
    97
    49
    29
    20
Only show reviews for Family (67) | Couples (52) | Business (77)
Date Rating
germantown NY
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Airport hotel”
5 of 5 stars Reviewed 9 February 2012

The 3 night stay after a lengthy trip around South Florida was just what we needed. The room was clean, spacious and located near enough to the restaurant that my wife could navigate the distance.(She is having hip replacement in 2 weeks.) The staff was cooperative and friendly. They gave me information on nearby golf and printed directions for me.
I would use Sheraton Suites in the future!
BM

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cincinnati
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Hotel needs update”
2 of 5 stars Reviewed 8 February 2012

We had a trade association board meeting at the Sheraton. After checking in we found the door lock card didn't work in our room door. We returned it and found after several tries we could get the new one to work, but it often didn't work to enter the hotel. We went to the Bar for a drink and the bartender didn't know how to make the drinks and when he read the recipe they were awful. They put our 22 member Board in a small conference room in which we barely fit. The hallways were shabby and outdated. Not a good place. Staff was friendly

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kent f about Sheraton Suites Orlando Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nelson Santos, Manager at Sheraton Suites Orlando Airport, responded to this review
10 February 2012
Dear Kent f


We value the fact that you took the time to make us aware of the inconveniences you have suffered during your stay with us. We have recently hired a couple of new employees in our restaurant and would like to sincerely apologize that their skill level was not yet up to par. We will use your feedback for additional training sessions. Regarding the meeting you attended – we did advise your group’s meeting planner that this would be a tight fit after the attendee number increased from the original count. Unfortunately all larger meeting rooms had been reserved already over these dates. Thank you for pointing out that our staff was friendly, despite the disappointing experience you had. Please accept our apologies once again.


Nelson Santos
Director of Rooms
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EDMONTON
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great stay”
5 of 5 stars Reviewed 7 February 2012

Near the hotel, great easy stay. Near the highways easy to find.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland Maine
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Good room spaces/TV's/ and amenities”
3 of 5 stars Reviewed 7 February 2012

Shuttle trips and driver were WONDERFUL> We even went to local rest. for lunch and had shuttle service. Great to have no need for car rental. Room size was great and tv's were great. Staff was very friendly and very fast checkin and out.
We stayed prior to and post cruise.
One night was ok the other was not. Had bug(s) in room. One roach on window and one fly and ant. in room. They were very nice and spray and offered us to move but was ok.
Bed uncomfortable and heat/ac was hot and cold and noisy. No sleep second night .
Lobby was lovely and internet was free and very fast.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nelson Santos, Manager at Sheraton Suites Orlando Airport, responded to this review
14 February 2012
Dear DiMath

Thank you for your comments regarding our friendly staff. Great customer service is what we pride ourselves in and your kind words are much appreciated by our team. Being a hotel in Florida, pest control is an everyday job, and we make sure to address isolated occurrences immediately and thoroughly. We are very sorry to hear that your second night fell below expectations and we would like to prove to you that we can do better than that during your next stay with us.

Nelson Santos
Director of Rooms
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Creston, Iowa
1 review
“Family Florida Vacation”
5 of 5 stars Reviewed 7 February 2012

We were very impressed with the Sheraton Suites Orlando Airport. It was so convenient for access to and from the airport. Super nice shuttle drivers!! Only negative was the pool was freezing cold and we could not use. Rooms were great. We'l love to come back next time!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sheraton Suites Orlando Airport

  • Sheraton Hotel Orlando Airport
  • Sheraton Orlando
  • Orlando Sheraton
Address: 7550 Augusta National Drive, Orlando, FL 32822
Price range (per night):* INR5,725 - 9,727

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