My experience in the past year covers two Extended Stay America Hotels and one thing I must say is; they are not all created equal. Not that any particular hotel is bad, just that there are differences.
The Extended Stay America at Universal Studios, and it really is within walking distance, is a distinct cut above my "other" experience.
First impression as I walked into the lobby was, small but very clean and welcoming. The staff were as courteous and helpful as in any premium hotel in the area. A hotel room is a hotel room, aside from the small but functional kitchenette, but the bed is comfortable and the suite is clean, although you do get the impression it's been a while since the last remodel.
Having stayed there for a couple of months now I've had a chance to get the feel of day to day operation, especially the housekeeping and front desk. Again, you would be hard pressed to find complaint with either since both are at the same level as you would find in all the other attraction hotels in the area (and there are a few).
This really is an interesting concept, blending itinerant traveler business with medium and long term occupancy and I must say, for the most part it works very well.
My one pet peeve, smoking, has on one or two occasions given me cause to think I need to relocate - either to another room or to another, non-smoking property. Despite the fact that some guests are staying in non-smoking rooms doesn't always stop them and there appears to be some room to room connection via the exhaust fans in the bathrooms. But, in their defense, that can happen in any hotel, at any time. Again, the staff are always eager to help in any way they can. Perhaps the separation of smoking/non-smoking rooms by floor, or some other clear boundary between them can be achieved. Maybe smoke detectors in the non-smoking rooms would be a deterrent.
But for all of that it's the price that really gets your attention, particularly if you're here for a medium to long term stay.
In the end it's all about value. You certainly don't have to sacrifice much for the difference in price and I would certainly recommend checking out this particular property.
There is even an upgraded version of this property very close by, Extended Stay Deluxe. I would like to check that out once my budget allows.
Room Tip: If you are a non-smoker, request rooms as far away from smoking rooms as possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC