Had a terrible time at the Contemporary and our complaints have been met with a polite so what by Disney. Shame on them. Our room had stained carpet that was held down with duct tape. Yes, duct tape, at this 'premiere' resort. We were told by the front desk that our room should never have 'passed inspection' but no one offered to change our room and though the clerk said she would look into it we never heard from anyone again. But that's not the worst.
Our next to last day there my son wanted to take a nap in the afternoon so we head back to our room only to find workers all over. They had the lock off our door and we were told it was okay for us to be in the room but they were doing maintenance and changing out the lock. ARE YOU KIDDING ME! We spent a lot of money for the Contemporary and they decide it's okay to keep us out of our room to do scheduled maintenance?! I asked if they were going to fix the duct tape and the guy working on the door said he'd never heard of the problem while the maid in the hallway yelled that it was on a to do list. That's helpful. So my child didn't get a nap and they worked on the door another hour and a half while we sat in the room watching them. We complained to the manager, and he did give us what we considered a small credit for our trouble, but I've now complained twice to Disney's corporate asking them to explain how they think it's okay to rent rooms that they plan on working on and all I get is that they will 'pass on my concerns.' Does that sound right to anyone?! If something breaks in a room while it's rented you send in a repair guy. If they room is rented you DO NOT schedule routine maintenance. It's a no brainer. You don't rent rooms if they need work done to them. But to Disney, it's okay to inconvenience your guests. I've never stayed anywhere that they schedule maintenance on a room they're renting and when you complain say that it's okay for them to work on the room. No one has even apologized for this. Rebecca at corporate just keeps saying she will 'pass on our concerns'. They were wrong but they're telling us it's their policy. Too greedy to take rooms out of the rental pool when they need work is more like it. Not to mention how many people want maintenance workers all over their room where they're stuff is? There were so many workers there to make sure no one took anything, but honestly?! Privacy should be respected if nothing else!
BTW we did the whole Disney express thing where they pick you up at the airport and they lost our luggage. They put it in someone else's room and when I called to ask where it was they told me it had already been delivered. Nice. And when we went to leave no one at the front of the hotel helped us. They ignored us completely. We found the bus that was taking us back to the airport and carried our own luggage to it. Basically the Contemporary and Disney think they can treat people terribly and it's okay. Not what you'd expect from Disney.
I'd never stay at the Contemporary again, and since the Disney corporate office thinks this was all okay I'd never stay at any of their properties again. I love Disney, we've been every year, but not anymore. Again, what a shame.
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- Contemporary Disney Resort
- Disneys Contemporary Resort
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- Contemporary Resort
- Disney Contemporary Resort
- Disneys Contemporary Hotel
