There was a lot to like about this hotel. The rooms were fairly large and I liked the whole complex, although it is a little confusing. We did not wait very long for buses (for the most part).

However, we had a child get sick on his bed, and we could not call housekeeping (or anyone else) on our phone. Thankfully, we were able to go next door (where our inlaws were staying) to get a hold of housekeeping. This is inexcusable in my eyes.

There have been some bad reviews on this place, but we just returned from here two days ago and found it to be just fine. the staff were friendly, the grounds were beautiful and the rooms were okay. It is a moderate resort so five star accomodations should not be expected. I will say that the rooms could stand to be cleaned better... just dusty not gross. Also the resort is huge! they have the resort shuttle to get people around in as it is large and it would be horrible to have to walk the resort after at day at the parks. overall it was a nice stay and I have no huge complaints. the kids really enjoyed the movie under the stars. each night there is a different movie playing outside by the main pool area. This was fun for the family. Overall decent place to stay!

This was our first time staying at this hotel. It will most likely be our last. While the hotel was nice and it has really beautiful grounds, it is not great for strollers. We booked our reservation 7 months in advance and requested a pack-n-play. All was provided just fine. We were given a room on the 2nd floor and the resort does not have elevators. It was such a hassle every night to get the sleeping baby out and lug the stroller up the stairs every time. The resort is also quite large so for us it was a 15-20 min. walk to the food-court and or to the bus stop. The bus travels around the resort to stop at other areas before heading out to the parks. All in all it could take 45 min. to get to Magic kingdom. THe customer service is as always outstanding and the resort is very clean. If you have teenage kids or are adults it would be a great resort. Did not love it for young kids.

We have stayed many different times in the Orlando area to visit Disney, but this was our first stay at a Disney Resort.

We arrived in style via Disney's Magical Express, and our luggage was delivered to our room, no hassles! We stayed in the Trinidad North section of the resort, so it was farely close to the Food Court and main pool area. When we arrived to our room, the room was dirty and not cleaned. When we called to let them know, they arrived via company car and took us personally to a different room, which was an upgrade.

Our housekeeping was great. Always very attentive and quick!

We kept to ourselves at the "Trinidad" pool and it was very quiet and a bit warmer than the other pools.