Did the holidays with the family in Orlando. Purpose was to enjoy the parks. Didn't need a hotel with lots of fluff at a high price. Found it. Metroplitan was reasonably priced and comfortable with a friendly staff.

The place was aceptable if you are concern about your budget this is the place to be. Comfortable. there is definetly room for improvement they need to work on their cleanliness a little. My experience was not bad at all of course for the price it was aceptable. i went there to visit with family and I took a room near theirs so like I said it was aceptable. Their safety was reassuring.

Housekeeping disastrous!
Room undesirable.
Constant disruptions all night.
No wi-fi or cell reception in room.

I wish I had read previous reviews before booking. We were in town for three nights & four days for the Capital One Bowl held Jan 2, 2012, as well as a two-day trip to Universal. When we arrived to this "resort" I should have known to cut our losses and go next door to the Radisson or Marriott because there were several people sitting on the floor of the lobby giving it the appearance of a bus station than a resort. We checked in with ease by the very nice and generous clerks but had to wait for them to sort out their dinner delivery order before being helped. Yes, we all have to eat, but as customer, I wished to be a higher priority than their sandwiches.

We opened our room and our young son noticed a half-full water bottle and change on the AC unit. The only hint the room had been cleaned was the overpowering smell of room deodorizer. We reluctantly brought in our bags and decided to freshen up before going to dinner since we had driven seven hours. We had towels and hand towels but no wash cloths, soap, shampoo, or conditioner. There was also a light bulb out in the bathroom. I went to the front desk to get a lightbulb, wash linens, nd soaps. The desk clerk was very apologetic and gave me soaps and linens and then emptied their dinner delivery bag and put everything in that so I could carry it back. I was too appalled to even say anything and I am not a "nice nasty" person who is offended easily. I overheard a couple at the desk saying someone was already in the room they had just checked in. They looked as travel weary as I.

I resolved to chalk the mishaps up to a busy evening with two bowl games in town and it being the weekend of New Years. He promised to send someone "right away" to change the bulb; this was roughly 8:30pm. At 11:15pm someone knocked on the door and asked if we were the ones with the burned out light. We had just gotten in bed but had not been able to sleep since the guests next door had several children running up and down the walk and screaming. It sounded like a carnival was in town. Needless to say, this ruckus did not stop until well into the morning so there was no sleep going on in our room. Of the three nights of our stay, we only slept one of those and it was a combination of exhaustion and Benadryl, for fear the next door guests' children would be playing again. The last night sounded like a construction crew was driving steel beams. Loud bangs and drilling did not lend to a restful night.

I planned to do some work on the laptop and since the hotel didn't offer wi-fi in guest rooms, I brought our wi-fi hot spot. This would have been a great idea but there was no cell reception in the room so even with the hot spot in the window there was no signal. This cut us off from any other friends we had intentions to meet because we could not communicate with them while in the room. This was an inconvenience but one I was able to overlook since the facilities were so old it would probably require major renovations to compete with other more advanced hotels.

The AC was the most inefficient in any room I have ever stayed. It was comfortable while it was on but the second the "auto" kicked in and the air stopped, the room was warm and muggy.

We knew we would not be spending much time in the room so left for our first day at Universal. We had a blast and returned to a clean room with plenty of linens. Things were looking much better.

The next day was New Years Day and we headed back to Universal. We stayed all day and closed the park knowing it would be a while before we would have another vacation like this. When we returned to the hotel around 11:30pm, we walked into the room exactly the way we left it. I was not as bothered by the unmade beds as I was the absence of any clean bath linens and soaps. Thinking it was a mistake and somehow our room was missed, I returned to the front desk to let them know. I was shocked when I was told there was no housekeeping or maintenance that day because it was New Years Day and crews were off that day. I found this hard to believe since I knew they must have had people check out and more guests arrive that day. He also said he could give me the linens I needed but they were all out of soap, shampoo, & conditioner.

This was the last straw. I don't typically complain or write negative reviews because I know we all have good days and bad days and I like to find the positive qualities. I found none at this hotel. How it can even remotely be considered a resort is beyond me; other than it wants a reason to charge a resort fee. This place was a waste of money and a very unclean, out-dated facility. If I owned this establishment, I would want to know the opinion of my patrons on a one-on-one basis before seeing it on a public forum. I searched the site and found no information relevant to my needs. Hopefully, others will be warned and can book a nicer hotel at the same price or lower. The area is extremely convenient and there are many other hotels to choose from. I did not choose wisely, I hope others will.

This was the worst hotel I've ever been too!!! It should not be called a resort!!! We were in town for the Champs Sports Bowl. They gave us a room that had no door knob or lock on it, you could look straight into the room from the holes where the door knob and lock should have been. You could just push the door open with your hand, then when we went to change rooms they gave is another room that would not even opened. We immediately left!!! This was at 12am and it took us an hour to find another hotel because most of them were booked up!!