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Comfort Inn & Suites – reviews, photos

2.0 of 5
626 Lee Road, Orlando, FL 32810
Hotel amenities
Comfort Inn & Suites
Ranked #201 of 336 hotels in Orlando
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    9
    6
    3
    3
    2
Date Rating
Okeechobee, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good for a quick stay!”
3 of 5 stars Reviewed 4 February 2012

My daughter and I stayed the night for a cheer competition at the Amway center. It's not far and the price wasn't bad. The location is right off of the Highway with easy access to on and off. The front desk lady was really nice and made sure we had everything we needed and that our room way ok. The bad part was it's smelled like someone smoked a cigerette every where I went, including my room :( We didnt eat the breakfast, it wasnt available until 7am and we had to leave at 6:30. All and All it was a average stay, quick and easy.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Savanna Y about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watkinsville, Georgia
1 review
1 helpful vote 1 helpful vote
“gives comfort inn a bad name”
1 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

This is my first review of a hotel and I wish that someone had written this for me and my family. My family of 6 (grown children) spent one night at this hotel. We booked the non-smoking floor, but when I opened the door to my room the next morning - the hall reeked of cigarette smoke. In addition, our non-smoking room had cigarette burns on the bathroom counter. As we walked to the lobby for breakfast, the man walking behind me and my daughter-in-law (6 mo. pregnant) hid the cigarette in his hand when he heard us talking about the awful smell. At breakfast, the woman in front of my son took 6 bananas from the basket and left one. Courtesy in the line was non-existant - if someone wanted something, they just stepped in front of you! It was so frustrating that we just gave up. The staff at the desk was very courteous and gave us a $50 credit - as well as the woman in front of me. She said their only recourse was to charge them extra - if they only knew who "they" was. I also told her that the towels I called for at 9pm the night before never came. We now laugh at how awful this experience was, but this place truly smears the reputation of Comfort Inn - stay away!

Room Tip: stay at another hotel
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Carolyn R about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald Miller, Manager at Comfort Inn & Suites, responded to this review
6 March 2012
Thank you for taking the time to post your review. This is a valuable tool in helping us improve and to better satisfy the various needs of our guests.

I am disappointed that your stay was a series of events that due to the actions of others and to some degree our staff was a disappointment. We had tried several different ways to eliminate the smoking problem of our guests but that is a difficult issue to control.

The same indifference by other guests was shown in the breakfast line and we should have had a stronger presence to control that behavior. This problem has been addressed and our actions should help us control the portions so all of our guests have access to our fine breakfast.

I am most disappointed that your request for towels was ignored by the staff. We spend countless hours training our staff to respond to the needs of our guests but in your case, we certainly failed. I apologize for this lack of response and I will make sure your comments are shared with all the associates at our hotel.

I am glad that our front desk agent recognized the need to discount your stay because of your poor experience. I wish we could have transferred the financial burden to the rude guests who ignored common courtesy but that is not the case.

I hope that you will forgive the Comfort Inn & Suites for this bad experience and give us another opportunity to earn your trust. The only way we can improve is to have more courtous guests like you and your family and fewer discourteous guests.

Please call me directly if I can help plan your next visit.

Donald Miller
General Manager

Cell # 919-308-3024
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Black Mountain, North Carolina
Contributor
17 reviews 17 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Comfortable and Convenient”
5 of 5 stars Reviewed 1 January 2012
1
person found this review helpful

This newly-renovated property is situated close to I-4 but is extremely quiet -- we heard no road noise whatsoever. The parking lot was brightly lit and we felt secure. As of our stay, the hotel was still "freshening up" from a major renovation, so there were a few -- very few -- minor annoyances as to smells, dust, etc. HOWEVER, the staff is extremely caring and efficient, and quick to correct any problems. The well-appointed lobby and spacious dining area for the hot breakfast were nice touches. We've stayed in places that were nowhere near as nice, for four times the price.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RoadVet about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
“excellent staff”
5 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

I had a wonderful stay. The night auditor that checked me in even remembered me the next morning when I came down for breakfast. Everyone I encountered was super nice a definite disney experience. They gave great directions to disney and other theme parks. Convenient for my work And close enough to be able to have fun too!

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask shane m about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape May NJ
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“When staff matter”
4 of 5 stars Reviewed 8 December 2011
3
people found this review helpful

I recently had business in Winter Park Fl and needed a room for the night. Driving down I-4 I spotted a sign that advertised rooms for 39.99 a night. I pulled into the Comfort Inn and inquired about a 39.99 room. The front desk clerk said it was not their sign but that of the hotel next door. When I asked the price she replied that it was 59.95. I was about to go when she said that since I was there she would lower the price to 49.95 and that included breakfast. It was late and I agreed. Now this hotel apparently had undergone renovations. When i got to my room I was amazed. I am used to Vegas. This room was huge. Fabulous king size bed with premium mattress and linens. Coffee maker, refrigerator and ironing board with iron. But most importantly every employee I encountered was pleasant. Now I know the hospitality industry in hurting, especially in Florida, but these people were most gracious. Most of them were of Latin descent but there English was excellent. I will return in the future

Room Tip: They have not replaced all the ice machines yet so find a floor that has one
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JAGUAR1756 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn & Suites

  • La Quinta Orlando
  • La Quinta Hotel Orlando
Address: 626 Lee Road, Orlando, FL 32810
Price range (per night):* INR3,622 - 4,570

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