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The Metropolitan Express – reviews, photos

2.5 of 5
6323 International Drive, Orlando, FL 32819
Hotel amenities
The Metropolitan Express
The Metropolitan Express
The Metropolitan Express
The Metropolitan Express
The Metropolitan Express
The Metropolitan Express
Ranked #224 of 336 hotels in Orlando
3.0 of 5 stars 484 Reviews
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484 reviews from our community

What travellers say about this hotel
  • International drive(13)
  • Friendly and helpful(11)
  • Great location(11)
  • Pool area(11)
  • Wet n Wild(10)
  • Ground floor(9)
  • TIKI bar(9)
  • Breakfast room(8)
  • Very clean(8)
  • Sea World(6)
Traveller rating
    74
    169
    106
    61
    74
Only show reviews for Family (151) | Couples (105) | Business (21)
Date Rating
Grass Lake, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“BED BUGS.....BEWARE.....”
1 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

BED BUGS.....BEWARE.....we woke up at 6am with bed bug bites and bed bugs crawling all over the pillows and bed. I have never experienced this in my life. We booked our room through the Hotwire Hot Deals, where you can't see the hotel until you pay for it, big mistake. I am the wife of an airline pilot and travel a lot, I have never experienced anything like this in my life. We checked out of this hotel ASAP, was refused a refund of our money, and was told that the hotel hasn't had bed bugs for the past 4 months. REALLY!!! Big lesson!

Room Tip: STAY AWAY FROM THIS HOTEL, and you will have a great trip!
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  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Rain417 about The Metropolitan Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at The Metropolitan Express, responded to this review
3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. We hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pa
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Disgusting hotel!!!”
1 of 5 stars Reviewed 30 January 2012
4
people found this review helpful

The Metropolitan Express I Drive Orlando was the worst hotel I ever stayed at. I had to change my room twice. No working lights or TV. Dirty, dingy room and bath and roaches crawling on the nightstand. I stopped at the desk and told them I was very disappointed and had to leave immediately. They refunded my $15 cash resort fee. I honestly did not tell them about the roaches, don't ask me why. I was just too disgusted, upset and wanted to get out of there as soon as I could. Please heed this warning and go elsewhere!!!

  • Stayed January 2012, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask chrise127 about The Metropolitan Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at The Metropolitan Express, responded to this review
3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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4 helpful votes 4 helpful votes
“worst star rating ever”
1 of 5 stars Reviewed 28 January 2012
4
people found this review helpful

I have never been so upset save your money it is not worth $10.00 a night to stay, very very dirty hotel no ice machine would love to up load the photos i took stained tub carpet mold on curtains will
never trust star ratings again not a 3 star no way more like a -1

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Vicki B about The Metropolitan Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Dont stay here!”
1 of 5 stars Reviewed 14 January 2012
4
people found this review helpful

This has got to be the worst hotel i have ever stayed in. We were a group of 5 staying in three rooms. one room on arrival had toe nail clippings on the carpet so clearly hadnt been hoovered. Another room the tv had no signal and so had a fuzzy picture and the last room the bed covers had huge holes in them and the windows didnt lock. Our ironing board was broken so went down to reception to ask it to be changed, we stayed for 14days and it was never changed. The poolside was horrible, it was never swept and so there would be peoples rubbish and cigarette ends by the side of the pool, at one point i even noticed someones old plasters in the pool. The hotel doesnt have an elavator so you have to drag your luggage up the stairs. The stairwell area smells and people would sometimes leave their litter their which was hardly ever picked up. The breakfast wasnt really up to much although passable. It consisted of bagels, bread, cereal, pastries and cakes. The only downside to this was that you had to wait in a huge queue with the other hotel guests to use the one toaster in the breakfast area ( at the poolside ) to toast your bagel or bread and then wait a while for cream cheese or jam. The only positive thing i can really say about this hotel is that it is in a great location on international drive. Directly accross from wet'n'wild, around the corner from universal studios etc. My advise to anyone would be to avoid this hotel at all costs, really not worth the money they make you pay for it.

Room Tip: wouldnt advise staying in this hotel at all
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  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by gemstone_270 for Orlando
Ask gemstone_270 about The Metropolitan Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at The Metropolitan Express, responded to this review
3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. We have replaced the hallway carpets; upgraded the breakfast area and done some room renovations since your visit and will be posting photos online that show the improvements, we only regret we had not done it in time for your visit. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Dissapointing”
2 of 5 stars Reviewed 13 January 2012
2
people found this review helpful

We have stayed at several 2-3 star places in our days and this does not make the cut, it only had to be marginally worse and we would have left and just written off the money spent on the booking.
The whole place smelled, the room wasnt cleaned well and it was really loud. The rooms are very tired and badly in need of some work.
Staff were good though and they upgraded us to a room with a fridge for no cost which was useful however this meant that we had an upstairs room with no elevator and travelling with a toddler means alot of luggage and constantly carrying a stroller up and down the stairs. I would not recommend this hotel.

  • Stayed May 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask coxr about The Metropolitan Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Director of Sales at The Metropolitan Express, responded to this review
3 February 2012
Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. We have replaced the hallway carpets since your visit and will be posting photos online that show the improvements, we only regret we had not done it in time for your visit. We have also upgraded our breakfast area and really hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Metropolitan Express

  • Metropolitan Express Orlando
  • Metropolitan Express Hotel Orlando
  • Drive Inn
  • Holiday Inn Orlando
  • Orlando Metropolitan Express
Address: 6323 International Drive, Orlando, FL 32819
Price range (per night):* INR2,285 - 7,022

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