Amazed by some of the complaints on here. How can you be shocked that you were offered a Time Share, when staying at a Time Share Resort?

Have stayed here numerous times, some business some social. Resort is top notch. Rooms are very nice as are both pools. Pool bar is also very nice. Food pricing is what you will get at every Resort around Disney. If you are caught off guard by that you simply did not do your research on the cost of going to Disney.

The grounds are very nice in general and the staff is very friendly. We had requested a Pack-n-Play and it was brought to our room within 20 minutes. We requested some additional towles and experienced the same promptness.

My only criticism would be two fold. There are limited restraurants on the grounds. Basically a small cafe, a pizza place and a grill at the bar alongside the pool. Second, the WiFi is very, very sketchy. If you are on business (as I was part of the week), it will be painful at times. Had to physically go down to the Business Center to ensure I would not get kicked off the Internet.

Overall, this place is very nice and I would highly recommend. I have stayed at 5 different Hiltons in Orlando and I prefer this one over all others minus the Hilton next to the Convention Center (better business Hotel).

We stayed in this resort for 3 nights. Its a great location to either stay put, or venture out to see the sights. Units range from larger timeshare units to smaller efficiencies. Right next to the Premium outlets, which you can wander through without getting in your car. We were able to book a hotel room through the usual channels, allowing us to stay near our friends who had a timeshare week.

I strongly recommend you stay somewhere else while visiting Orlando. Issues we experienced: 1. Requested a quiet room with a view. Manager assisted trainee with room selection for us. Despite our request, he put us in a room next to the outlet mall and the maintenance garage overlooking a busy road and a Publix shopping plaza. 2. At 8:30 a.m., we were awakened by a call from the hotel trying to sell us a timeshare "opportunity" which was not something we had expected or requested. 3. Our room was not cleaned when we returned at 5:30. Called room service and was told the cleaning would be done before 8:00 p.m. No one came until we called mgmt. Apparently, the hotel reserves the right to clean up till 10:00p.m. Unacceptable. Especially since the cleaning crew were able to be at our door, knocking, to clean our room at 9:30 a.m on the morning we were checking out when the hotel checkout time is 10:00a.m. Their inability to properly run housekeeping is disruptive and intrusive. 4. Ordered two salads at the poolside cafe. It took one hour to receive our order despite this being the off season. Cost for our two small salads and two drinks was $50! And the salads were worse than those from a fast food restaurant. 5. The hotel is located right next to the Premium Outlets with a gate pass thru. Convenient for shopping, especially since this outlet area is a popular tourist stop and parking there is almost impossible. But, due to the popularity of this shopping destination, getting in and out of this hotel is an absolute NIGHTMARE! For example, we sat in a miles long line of traffic for an hour Saturday evening trying to get to a nearby restaurant. Same issue Fri and Sunday. Too many tourists for the road the hotel shares with the outlets so, unless you enjoy Christmas season type traffic every day, stay away! 6. The pool area is pretty but the "resort" is basically many crammed in buildings around a circular drive/manmade pond. Don't expect green/lush Floridian type areas..not enough room. Feels like an apartment complex, not a resort. Don't expect poolside food/drink service. You have to go to the poolside restaurant on your own. Resort looks very dated. 7. Only positive comment- Most of the staff are very friendly and will always wave or say hello. 8. Apparently the hotel is pet friendly as we had two dogs in a neighboring room. We would not have stayed at this hotel if we were aware of this policy.

If you are accustomed to staying at better than average to above average hotels, this place is not for you. First annoying issue is that they want you to attend their morning Hilton meeting breakfast so that they can explain to you about the Hilton programs and to make sure you are getting the most out of your visit ( i mentioned time share, but they said no). We politely declined and said that we were not interested. That did not matter they still continued to push for us to make an appointment and attend to breakfast, multiple peopled called us and said that we needed to pick up our gift and attend the meeting. They even called my room the next day at 8:30am in the morning waking my wife and my self up to discuss booking our morning Hilton morning breakfast, so what is it about' no I am not interested' that you do not understand..... So much for a vacation of rest and relaxation. They also gave us our first room which over looked a busy road with buses and cars, even though we asked for a quite room off the road???
In addition, they tend to not clean the room during the day and will clean it between 5:00pm and 8:00pm at night, not acceptable, I was out of my room all day and returned to find my room still not cleaned at 5:30pm, TERRIBLE and UNACCEPTABLE...I have never had this happenat any of my numerous stays at any other Hilton, but I guess this one is different. I'm a Hilton honors member and have been one for over 15 years and I am now going to be looking for another hotel in which to book my business and pleasure stays.
Disappointing..
Steve C.