Stayed here in February of 2012 on points for one night, paid a pretty penny on points (30,000 + 20,000 to upgrade to a suite)

When we arrived at 1pm they said they had upgraded us to the presidential suite for being a gold Marriott member, but that our room wasn't ready. They asked us to go enjoy the resort and that they would call me phone when the room was ready. At around 3pm we received a call asking if we would like to get an original booked suite or wait for 30 minutes for them to finish the cleaning of the presidential suite. We chose to wait, who wouldn't?

By 4:30 pm my wife and I were starting to get agitated as our kids had not napped yet and I wanted to shower and eat something. So we went to the front desk to complain. The room was still not ready. They apologized and after much complaining they sent us to the restaurant with a 75.00$ credit for us to eat and relax. During dinner they told us our room was ready and that after dinner someone from the front desk was going to escort us to our room. After dinner they greeted our kids with some free stuffed animals and rather large cookies for the kids to enjoy and brought us up to the suite on the 21st floor. They offered to extend out check in until 6pm the next day so we could at least enjoy ourselves before our flights out of Orlando.

Valet Parking was 25.00$ a day as adverstised before hand and did not receive any free breakfast as part of Marriott's frequent guest programs. (resorts are excluded in the terms and conditions and this is a resort)

Hotel was great, except for out little incident with check in. Grounds were well kept, lazy river/pool was fantastic. Staff all looked happy to be there overall was a great hotel, wished we stayed longer than 1 night.

My first time staying at the upscape JW and will definately be staying again at others.

I stayed at the JW M. for a week during our business meetings in Orlando.

The hotel offers a wide range of activities including a great pool area. The pools are not very deep (3 to 4 ft) which is nice for kids but for someone who want to have some swimming exercise it is not sufficient.

The huge conference area clearly shows the focus of this hotel and I'd expect times that the majority of the guests are attending a conference - for good and bad.

The hotel rooms are well equipped and as mentioned in the headline, it is a JW M. and meets the expectations you have.

The hotel itself is huge as well (and the Ritz-C. is right next as well) but it does not feel to be crowded (except the bar area here and there).

There are a lot of rooms with a small balcony but non does offer chairs or table to sit outside. Be aware that some rooms just offer windows to open rather than sliding doors, which is much nicer at certain weather conditions to have the room opened.

All in all there is nothing wrong to book the hotel, good service, great outside and public area and good rooms.

The grounds of this hotel are amazing to walk or sit in but the rooms are just good ole Marriott rooms. Nothing special in the rooms but area in and around the hotel are pretty amazing.

This property is very luxurious. Stayed here for one night and it was awesome.

I'll start with the pool area. Simply amazing. Lazy river, was pretty cool and the whole outdoor area makes this hotel. Wait staff is very courteous and nice and always willing to help. Will even bring drinks to you while you're in the pool. The outside bar / restaurant has very good food. Definitely a great way to spend an afternoon.

The rooms are very nice as well and comfortable. Bathrooms were awesome.

The gym is located a good walk away in another building.