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Westgate Lakes Resort & Spa – reviews, photos

3.5 of 5
10000 Turkey Lake Road, Orlando, FL 32819
Hotel amenities
Westgate Lakes Resort & Spa
Ranked #193 of 336 hotels in Orlando
3.5 of 5 stars 1254 Reviews
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1,254 reviews from our community

What travellers say about this hotel
  • Time share(54)
  • Very nice(35)
  • Theme park(27)
  • Golf cart(19)
  • Free breakfast(15)
  • Parking lot(15)
  • Great Place(14)
  • Smokehouse grill(13)
  • CUSTOMER SERVICE(11)
  • Hot tub(11)
Traveller rating
    323
    332
    172
    159
    268
Only show reviews for Family (504) | Couples (218) | Business (36)
Date Rating
Port Charlotte, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great place to stay and relax!”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

First of all, I have been on this property a number of times since the late 90's and then just visited again in 2012. My girlfriend and I have stayed here before and we just stayed here again! Stayed in the 1300 building, was recently renovated and very nice, both inside and out! Has a great lakeview in this building and was amazing. The rooms are second to none and cheaper than staying on disney property! This is my favorite west gate resort to visit as it is huge! Even though our unit was busy and mostly full for the most part, it was very quiet! The bed was comfortable and the room was very clean and tidy! Everyone around the resort was very helpful and courteous! Check in was a breeze and wasn't bothered by any time sales offer/pitch! Great place to stay all in all and we will be back soon!

Room Tip: 1300 building is a great building with freshly refurbished rooms and a wonderful lake view!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggio Emilia, Italy
Top Contributor
372 reviews 372 reviews
Reviews in 75 cities Reviews in 75 cities
184 helpful votes 184 helpful votes
“Good”
4 of 5 stars Reviewed 10 February 2012

Hotel staff were very friendly and helpful. i would recommend this hotel. Will return. the rooms were very spacious, clean and loved the jacuzzi in the room!
Area recommendations
Theres is sea world and epcot not far from here
Dining
go to steakhouse ur hotel gives u a 50% disount from 5-7pm lunch and the foood is great

  • Stayed March 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Sparks, General Manager at Westgate Lakes Resort & Spa, responded to this review
11 February 2012
Thank you for your comments on your recent stay at the resort. Our team works hard to provide great customer service. The resort is centrally located near all of the attractions and shopping in Central Florida. The villa are spacious and have all the amenities needed, including a large jacuzzi in most guest rooms, for guests to enjoy a relaxing vacation.
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Posted by a cheaprooms.com traveller
East Hartford
1 review
“our Orlando Trip”
4 of 5 stars Reviewed 7 February 2012

We enjoyed staying at the resort...it was central to all the parks. Loved it by Sand Lake. In addition it had good security, property is well maintained and room was very clean.
We arrived at 10:00 am, went for breakfast and at noon we were able to check in.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Sparks, General Manager at Westgate Lakes Resort & Spa, responded to this review
11 February 2012
Thank you for staying at Westgate Lakes Resort and Spa. Our resort is a perfect place to get away from the crowds and enjoy the lake and all the amenities that the resort has to offer. We take pride in the cleanliness of our villas and make every attempt to have one available should you arrive before check in time.
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Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
“worst ever”
1 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

Being a Disney annual pass holder for years I've stayed at over 100 orlando hotels over the past 10 years. This was the worst service I've ever experienced. I booked a room on a major travel site as a secret deal. When I arrived it was pouring rain so i parked under the two lane overhang to check in. As I entered I was told I had to park out in the rain to check in. I wasn't happy but, whatever i needed to finish some work online and get some rest. However, when I gave the clerk my name, I was told I didn't have a reservation and I needed a printed reservation confirmation. I called the website and had the confirmation faxed to them. After 45 mins. and my wife and two disabled children were rained on, I thought I had a room. I couldn't believe it! They sent us to the next counter, where we were told breakfast was only free if we went to a timeshare sales presentation for 1-3 hours!!!! Needless to say we didn't eat breakfast there.

Room Tip: Stay anywhere else
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Sparks, General Manager at Westgate Lakes Resort & Spa, responded to this review
11 February 2012
Mr. Todd V.
I apologize for the bad experience that your received when you arrived at the resort. Our bellstaff should have assisted you in getting into the lobby due to the rain in the area. Since you booked your reservation through a travel site it could take a couple of hours to be downloaded into our reservation system. In addition your room was paid through the travel site which was why we had to contact them to send us the confirmation so that we would not have to ask for additional payment.
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Bowie, Maryland
Reviewer
3 reviews 3 reviews
“Beyond Expectations”
4 of 5 stars Reviewed 5 February 2012

After reading some not-so-glowing reviews, I was a bit worried about what I would find at Westgate Lakes. My worries were for nothing. It was a wonderful experience. My check in took minutes, Miguel and Sergio were great, there was no pressure to attend the timeshare presentation (probably because my husband was not along), we got to use the owner's amenities for no charge - (owners bbq was a hoot!) discount on spa services (a little overpriced), no charge for marina, mini golf, etc. Personnel were very nice, accommodating. Studio apt. was clean, well-stocked and we had a wonderful view of the lake. The other vacationers were friendly and respectfully quiet. Only one warning to potential vacationers, the studio really can't accommodate more than 2 people comfortably. Other than that, my daughter and I had a spectacular time and would return.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by pegs4art for Orlando
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tom Sparks, General Manager at Westgate Lakes Resort & Spa, responded to this review
11 February 2012
Dear Pegs4art,

Thank you for the kind comments about the resort. I am happy to hear that you had a great time and enjoyed all of the amenities that we have to offer. The next time that you visit I suggest you try one of our one bedroom deluxe or two bedroom villas which will give you plenty of space including a full size kitchen, living room and separate bedroom. I look forward to your future visit.
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Additional Information about Westgate Lakes Resort & Spa

  • Westgate Lake Resort Spa
  • Westgate Lake Resort
  • Westgate Lakes Resort Spa
  • Westgate Lakes
  • Westgate Lakes Resort
  • Westgate Resort Orlando
  • Westgate Lakes Florida
  • Westgate Lakes Hotel Orlando
  • Westgate Lake Resort Orlando
Address: 10000 Turkey Lake Road, Orlando, FL 32819
Price range (per night):* INR4,960 - 9,418

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Westgate Lakes Resort & Spa
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