Was a little bit aprehensive after reading recent reports on this property but am glad to report that we had a very good experience at this hotel. I would definitly recommend it to friends and family as it is well placed for eating out Tgi fridays , pizza hut, burger king and chillis are all within 5mins walk,shopping and visiting the parks.and even if you dont drive you will never be far away from an i-drive trolley stop. My son made very good use of the pool and basketball court and all the outside areas were kept spotlessly clean and despite previous reports of unsavoury characters hanging around we didnt see any of this. The apartment itself was very spacious and well laid out and if you want to cook rather than eat out you will find excellent facilites to do so and as wallmart is only a 5min drive away its very convienient to stock up there.I Made good use of the washer and tumble dryer and was able to pack my case with much less than I would normally as it was so easy to wash our clothes when needed.Our towels were changed regulary but our bed linen was only changed once during the 12 days that we were there but i suppose If you wanted it changed more I am sure they will oblige.My only gripes would be that you have to pay extra for any cleaning and our apt got quite dusty toward the end of the holiday as other than the general sweep of the floor that i did the maid did not clean at all in our room and the first few days of our holiday the hotel was very busy and it was a nightmare in the carpark as cars were parking anywhere making it tricky driving in and out of available carpark spaces.Despite my husbands early fears that we would spend an age waiting for the lifts as we were on the 17th flooe we experienced no problems, and the views high up were amazing. If you are going to visit in the summer months this will be a very good spot as there is a pool bar where parents can unwind after a day in the park whilst the kids spend the evening relaxing in the pool.

Great place to stay. The full kitchen was wonderful at this 2 bedroom resort will absolutely stay here again.

Booked online with the hotel website directly and got a good price for a 12 night stay (24 Dec to 5 Jan) with every 4 th night free offer, so paid for only 9 nights. Under £100 per night for a two bedroom, 2 bathroom apartment with a fully equipped kitchen was a fantastic price. This could sleep six, so it was very comfortable for 4 of us (including 2 big boys). Three flat screen TVs, each with a DVD player (region 1 only).
I had phoned them before arrival to ask if there was a dishwasher or not. The answer I got was "we provide everything except food". This was absolutely true. Even dishwasher powder and bin bags were provided.
Room was cleaned daily. So there was an excessive supply of towels, toiletries etc.
Front desk staff was very helpful, polite and accommodating over the entire 12 day period from check in till check out. Always provided accurate information.
Reviews describing them as rude and unhelpful are inaccurate.
Access to the tower, lift and rooms was very secure.
We found free shuttle service very useful, early and late going out in the morning and early and late coming back in the evening. This covered Epcot and universal. Also covered premium outlet at international drive (north end).
Shuttle required prior booking, but this was hassle free and allowed enough flexibility. Driver would let us stand if the bus was full. As I was not keen on hiring a car, this was very convenient as well as saved us a lot of money. Shuttle would take us to Universal in only 10 min. We would be inside the park before 9 am, and could cover a lot of attractions by midday, when crowds would build up. We could watch the wishes fireworks at Magic Kingdom and still return on the shuttle.
I-trolley and Lynx bus stops (and wet n wild and Titanic) were within walking distance.
Tall towers of Westgate towers are visible from a distance, this was always useful when walking back to hotel.
On arrival, I was asked about attending a time share presentation, which I politely declined. No one bothered me again with this. Please disregard the reviews describing this hotel as a time share reservation. That is not true. It is entirely up to you.

Would happily stay here again and recommend to anyone looking for a self catering, family accommodation near I drive and Universal.

We stayed over the New Years weekend. We asked for a early check in as our flight was arriving at 9AM. They had us in our room before noon and also supplied the crib we had asked for. Check in was fast and easy. We stayed in building B with a lake view on the back side. The building is secure as you need a room key to enter the building and to open the elevator. During the evening hours hotel security was very visible around the parking lot. The suite had 2 bedrooms, one with a king bed and the other with 2 twin beds. In the middle was the sitting area and kitchen with all the amenities we needed including full size refrigerator and washer / dryer. There are numerous restaurants/shops within walking distance as well as universal studios. We did not use the pool but other guests told us it was heated.
We would not hesitate to stay here again if we return to the area.