We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Crestwood Suites - Orlando University of Central Florida

Crestwood Suites - Orlando University of Central Florida – reviews, photos

2.0 of 5
11424 University Boulevard, Orlando, FL 32817
Hotel amenities
Crestwood Suites - Orlando University of Central Florida
Crestwood Suites - Orlando University of Central Florida
Crestwood Suites - Orlando University of Central Florida
Crestwood Suites - Orlando University of Central Florida
Crestwood Suites - Orlando University of Central Florida
Crestwood Suites - Orlando University of Central Florida
Ranked #274 of 336 hotels in Orlando
2.5 of 5 stars 43 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

43 reviews from our community

    Trip type
Traveller rating
    9
    6
    5
    6
    17
Date Rating
Orlando, Florida
1 review
“Excellent Customer Service”
5 of 5 stars Reviewed 19 January 2012

This is a good place to stay. I've been there for a while and service is good, every day my room service is done and when I requested something service was quick and good. The crew is professional and kind people with proper customer service. Manager Jackie Reynolds has done a good job. I'm glad living here with my family and we feel confidence with the treatment we've received here.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask German R about Crestwood Suites - Orlando University of Central Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Orlando UCF FL General Manager, Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
25 January 2012
We appreciate your comments. We strive at Crestwood Suites to have a clean and friendly environment. We are happy that you chose to stay at Crestwood Suites. If there is anything you may need during your stay or any future stays please do not hesitate to contact us.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Keep your expectations reasonable”
4 of 5 stars Reviewed 2 November 2011
1
person found this review helpful

This is an inexpensive extended stay place. It is not a full service hotel or a luxury suite and people reviewing don't seem to understand that. It has a refrigerator, microwave, a bed , the room is comfortable and clean. The area around the hotel is safe and there are no "characters" hanging out. There are sometimes people waiting to check in. It does not have a real lobby just a place to check in.

I did not have any problems at this hotel although I do think they ought to get softer mattresses since they are pretty stiff and springy.

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask voss749 about Crestwood Suites - Orlando University of Central Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Orlando UCF FL General Manager, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
23 November 2011
We appreciate your comments. We continue to renovate the hotel. We are in the process of updating the mattressses. If you are in the Orlando area again, please contact us and we will make sure we have a great room for you. We strive to have a clean and friendly place.

Kind Regards,

Jackie Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orland, Maine
1 review
“WTF”
1 of 5 stars Reviewed 26 October 2011

this place is TERRIBLE!!!!!! I stayed for a week and it was the worse week of my life. the hotel is just gross and the service is ridiculous!!! I work late at night and when i got back to my hotel room the key didnt work, I went to the front desk and SUPRISE there was no one to be found at 4am in the morning. I tried calling the hotel then i got a message saying "we are sorry we missed your call please leave a message" on their web site it says 24 HOUR Onsite Management... Well where are they???? I had to then go speand more MONEY to stay at another hotel until morning when someone would show up.

Room Tip: Never stay here!! I went to the La Quinta down the road from this hotel and they had amazing servic...
See more room tips
  • Stayed October 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask eric r about Crestwood Suites - Orlando University of Central Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Orlando UCF FL General Manager, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
3 November 2011
I apologize for any inconveniences. We strive to address any issues or inquiries in a timely manner. If you come back to the Orlando area, I can personally assure you that I will have a great room set aside. We have addressed the issues with our overnight phone, and once again I apologize for the problems you had with your stay.


Sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

TownePlace Suites Orlando East / UCF
4 of 5 stars
Show Prices ABS:HotelCheckRates-d247109?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Holiday Inn Orlando - Univ of Central FL
4 of 5 stars
Show Prices ABS:HotelCheckRates-d87800?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Orlando East/UCF
3.5 of 5 stars
Show Prices ABS:HotelCheckRates-d249586?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Floridays Resort Orlando
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d612781?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
No photo provided
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d85981?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
1 review
1 helpful vote 1 helpful vote
“Worst hotel i have ever stayed in!”
1 of 5 stars Reviewed 11 September 2011 via mobile
1
person found this review helpful

I have stayed in thousands of hotels. This tops it as the worst. I was scared to take my shoes off. Smelled like mold. It was delapidated at best.
Filthy . The true defination of a roach motel!!! Never again!

  • Stayed September 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Dhervey about Crestwood Suites - Orlando University of Central Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Orlando UCF FL General Manager, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
18 October 2011
After reading your review today I was extremely upset about your experience. This is not our standard at Crestwood Suites UCF. We are sorry for the condition of your room. We are in the process of updating the hotel. I sincerely apologize and hope that you will give Crestwood Suites another chance when returning to the Orlando area.



Kind Regards,



General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Absolutely disgusting! Yuck!!!!!!!!!!”
1 of 5 stars Reviewed 10 September 2011 via mobile

Stayed here for UCF family weekend. First room we got was small, one bed (3 people), and smelled horrible. It was filthy! The second room was bigger, but still dirty. One of the windows glass is cracked and they put tape on it as a quick fix. You could easily break into this room. The beds are disgusting from dirty, nasty comforters to dirty sheets. I went out and had to buy some blankets. The bathroom was disgusting and the towels are so old. If very hotel wasn't booked we would have left. Yuck!

  • Stayed September 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Koreew for Orlando
Ask Koreew about Crestwood Suites - Orlando University of Central Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crestwood Suites Orlando UCF FL General Manager, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review
20 September 2011
Dear ­­­­­­­­­­­Koreew,



After reading your review today I was extremely upset about the situation you described. What you experienced is certainly not in keeping with what Crestwood Suites Orlando UCF stands for and is about. Please know that we are truly sorry for the condition of your room. We are working on several improvements and I will be discussing this review with my entire staff. I sincerely apologize and hope that you will give us another chance when returning back to Orlando, FL.


Kind Regards,

__________
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Crestwood Suites - Orlando University of Central Florida also viewed

Homewood Suites Orlando-UCF Area
4.5 of 5 stars 107 Reviews
Orlando, Central Florida
Show Prices ABS:HotelCheckRates-d483257?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
La Quinta Inn & Suites Orlando UCF
4.5 of 5 stars 79 Reviews
Orlando, Central Florida
Show Prices ABS:HotelCheckRates-d87794?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hampton Inn & Suites Orlando E - University of Central Florida
Show Prices ABS:HotelCheckRates-d223704?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 336 hotels in Orlando, ranked by popularity »

Been to Crestwood Suites - Orlando University of Central Florida? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crestwood Suites - Orlando University of Central Florida

11424 University Boulevard, Orlando, FL 32817
Price range (per night):* INR3,901 - 4,514

Owners: What's your side of the story?

If you own or manage Crestwood Suites - Orlando University of Central Florida, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crestwood Suites - Orlando University of Central Florida
Show the lowest price for this hotel (from our partners)
Show Prices