I'm an employee of the Hilton family hotels and I recently stayed with this hotel while on vacation. I checked out on time yet received an additional charge. When I called to dispute the charge the Manager, Natalie, refused to refund my money and insisted that I was in fact lying. I requested that her GM contact me and when I made further inquiries she simply dodged my calls. I have never heard of such horrid customer service.

Got a good rate for this hotel. Nice and clean. Friendly staff but I have a severe headache from lack of sleep due to the air conditioning (AC) unit in the room that sounds like a train. Each time the AC comes on it wakes me up. It is louder than a cheap motel AC. This hotel is on a very busy road so when the AC is silent you can clearly hear the road traffic. Very clean and nice hotel but if you want to sleep, consider the other Hampton Inn at John Young Pkwy / S Park, 7500 Futures Dr, Orlando, FL 32819. I stayed there a month ago and it is a more modern hotel with a very quiet AC system.
I am writing this review with a headache and swollen eyes from lack of sleep! I guess I will sleep on my way home while my husband drives.

clean room with microwave and refrigerator, friendly staff, generous breakfast with fresh fruits salad, excellent location near Florida Mall, Amway Arena, parks, airport... If we come back in Orlando, we will choose this hotel again.

I needed a place for New Year's Eve and every hotel in Orlando had either raised their prices or were booked so I ended up here. It was further out of the way than I prefer but I had to take what I could get. Following my nav system I made my way to the hotel and every block I was further dismayed. Traffic was TERRIBLE and it is a very commercial area (shopping). Finally I spotted the hotel and it was a 2 story style 'motel' rather than the hotel i expected. I parked the car and entered and was totally surprised. The interior was very very nice, well maintained, clean and roomy. The desk clerk was quick and efficent discussing with me the availble rooms and their location. I picked a 2nd floor in the back and found it very nice. It was spotlessly clean, comfortable bed and well equiped. It had a nice TV, microwave and small fridge. The room also came with free WiFi access. the free breakfast in the morning was very good with fresh fruit salad, hot and cold cerials, pastries, breads for toast, bagels, 2 waffle machines with batter for fresh waffles, cheese omelettes, sausage padies, juices, coffee, milk and fresh apples and bananas.

I was not crazy about the location otherwise I would rate it 5 stars (within it's category.. it is a medium priced hotel not a high end luxury hotel). It was only 10-15 minutes from the convention center, SeaWorld and Universal. It has a nice gym and pool. Overall a nice stay. If you are travelling with a group, the savings on breakfast alone increases it's value.