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Sheraton Vistana Resort - Lake Buena Vista – reviews, photos

3.5 of 5
8800 Vistana Centre Drive, Orlando, FL 32821
Hotel amenities
Sheraton Vistana Resort - Lake Buena Vista
Sheraton Vistana Resort - Lake Buena Vista
Sheraton Vistana Resort - Lake Buena Vista
Sheraton Vistana Resort - Lake Buena Vista
Sheraton Vistana Resort - Lake Buena Vista
Sheraton Vistana Resort - Lake Buena Vista
4.5 of 5 stars 1757 Reviews
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1,757 reviews from our community

What travellers say about this Speciality lodging
  • Time share(55)
  • Very nice(45)
  • Flat screen TV(42)
  • Living room(32)
  • Pool area(32)
  • Full kitchen(29)
  • Pizza hut(29)
  • Fountain section(26)
  • Phone calls(23)
  • Sales pitch(23)
Traveller rating
    813
    529
    188
    140
    87
Only show reviews for Family (931) | Couples (181) | Business (32)
Date Rating
Toronto
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
39 helpful votes 39 helpful votes
“Great resort, bad service”
4 of 5 stars Reviewed 15 February 2012
2
people found this review helpful

We stayed as guests of a couple who own a villa. Reception was horrendous : an associate by the name of Christopher Villa could not even tell us whether our parents had arrived ! He was very rude.

The villa was adequate. We were in the Cascades area. Pools, hot tubs, tennis, basketball, mini golf... all good. Volleyball court : deep sand but dangerous sides. The animation team tries hard but it really is a hit and miss. Bingo prices are ridiculous. Kids' art activities are expensive. ATM is expensive ($2.95 resort fee !).

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SoniaToronto about Sheraton Vistana Resort - Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review
21 February 2012
Thank you for sharing your concerns with Trip Advisor. As it gives the Management Team an opportunity to address the subject matter.

We are very sorry to learn about experience with our staff member. For security reasons, we want our owners and registered guests to feel comfortable and safe. Please know that we will follow up on this operating procedures to enhance the service.

The Sheraton Vistana is well known for the variety of activities which we provide for all ages, some are free and others are affordable.

Many thanks for your comments, we will definitely share them with our third party provider.
Looking forward to welcome you again soon, hopefully under brighter circumstancnes.

Regards,

Dassie Shuta, SVO Management Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pensacola, Florida
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
“Awesome home away from home close to Disney”
5 of 5 stars Reviewed 13 February 2012
6
people found this review helpful

All I have to say about the rooms at this resort is WOW! The 2 bedroom we stayed in was beautiful! Granite and tile through out, beautiful furniture, comfy beds and flat screen TV's in every room. There is a full kitchen and a washer & dryer to boot. It is only 5 minutes from Disney and even closer to the outlets. We have stayed at Disney's vacation clubs before and this place is just as nice but MUCH cheaper. The only caveat is that they try and suck you into going to their timeshare presentation by offering free breakfast and outlet coupons at check in. Even if though we said no they still called our room.

Room Tip: There are no elevators. If you or someone in your travel party has a problem with stairs make sure t...
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review
14 February 2012
It is with delight that we read about the positive and recommendable comments you shared with Trip Advisor.

Thank you for taking the time to write and share your observations and feedback.
We are very pleased to learn that you enjoyed the newly renovated villa with all the comfort.
Please know that we have shared your comments with the Sales team for coaching.

Looking forward to welcome you again soon.
Best Wishes

Dassie Shuta, SVO Management, Inc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Loved the condo-Hated the interconnecting doors”
4 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

We stayed five nights this week using our Starwood Gold points (10,000 per night) which was a good deal considering the size of the condo. We've always stayed down the road at Sheraton Safari but changed our reservations because of their ongoing construction. This was a great decision because we will definitely stay here on any future Orlando trips. The condos are nicely furnished with flat screen tv's etc and the master bedroom was huge with a large jacuzzi tub. Our rate received daily housekeeping service which was nice.

The number of phone calls was absolutely crazy...at least 3 each day with the time share call coming at 8:01 am every morning. This wasn't a problem for us because we simply unplugged the phones each day and used cellphones to avoid the calls. We also didn't pick up the welcome package so we dodged the bullet there as well.

The only complaint we had was the interconnecting door between units. This is a BIG problem because the noise travels straight through the door as if it wasn't there at all. We had to listen to a screaming, whining child and their parents every day and night for our entire stay. The child sounded as if he were sitting on my kitchen counter. This is not an exaggeration. I could hear every word they said while they were in their condo. I tried stuffing towels under and around the cracks of the door but this didn't muffle the noise at all. I eventually resorted to running the loud washing machine and dryer when the child started screaming to help block the noise. Luckily we didn't have anyone above us. We were in the Lakes Building 9, unit 1943.

Room Tip: If possible, get a room without an interconnecting door to another unit.
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very enjoyable stay”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

What a pleasant surprise! Having visited Orlando a couple of times before, this is by far the best accommodations we've had.

Location wise, it's very convenient and everything is within 10-15 min drive - Disney, Universal Studio, two outlet malls, a wide range of restaurants, Walmart, Starbucks...etc.

The top requirement for us has always been cleanliness and this resort has met our expectations and more. As part of our package, the unit was kept in great shape everyday without extra charge. Even watermarks on the stove were cleaned off daily!

The kitchenette is fully equipped - a stove, dishwasher (full complements of plates / cutlery) oven, microwave, coffee maker, fridge, even a toaster and a blender! Ideal for family stay.

Despite the close proximity of the units, you can't hear your neighbours. The water pressure of the shower is not affected by others unlike a hotel.

Plenty of free offers which unfortunately our schedule did not allow us to take advantage. We did get approached three times about some sort of sales talk, once in person and two phone messages. That's to be expected and can easily be ignored.

Has a market in the same complex where one can buy fresh produce and other products. On one the days, there was a mini flea market in the parking lot. Made a mistake of not checking where the in-house foodcourt is located before ordering takeout. It's at 'the other' complex.

Had 5-day free Wifi internet as part of the deal.

Would definitely come back if traveling with the family.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review
14 February 2012
Many thanks for taking the time to write and share your observations and impressions about the Sheraton Vistana Resort.

What a delight to read about your positive comments with Trip Advisor! Thanks for sharing and for recommending the Sheraton to others, we are defintitely proud of all the accomplishments attained this year. Your comments are greatly appreciated by the Management and staff.

We welcome you again and look forward to serve you!
Best Wishes

Dassie Shuta, SVO Management, Inc.
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Lutz, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Very nice stat”
5 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

We finally payed a visit to this resort. It has been on my "want to stay list" for many years. We were not disappointed at all. On arrival check in was smooth and the staff was very polite. We booked off one of the big travel websites and got a wonderful rate which was why we were able to stay. The owners who do not use their timeshares offer them up through the travel sites so they may be tricky to find. We had a 1 bedroom villa which was laid out like a typical hotel room with all of the nice modern up grades. When entering through the door you are met with a combo full equipped kitchen with appliances, living and dining area. The furnishings were nice with a queen sleeper sofa and a 32" flat screen t.v. This was perfect for our two boys. There is also a washer/dryer stacked in a closet which was very convient for our 4 day stay. The bathroom had a jacuzzi tub/ shower with 2 entrances. The bedroom had a very comfortable king bed with upgraded linens and comforter as well as a nice view of a pond from the screened in patio off the bedroom. The grounds were very nice and well maintained. There was also nice store on site which had a full deli, Starbucks coffee , various sundries, toiletries, gifts, wine, beer and even liquor as well as many other items including a full service deli that carries Boarshead product. Prices were fair for some items and high for others. A very nice on property convienence none the less. The property has 7 pools and jacuzzi spas, bike rentals, resteraunt, pool side bars and plenty to do day or night including pool side movie at night. I have stayed at other 4 star resorts in Orlando and Sheraton did not let me down and exceeded my expectations. The only mistake we made was to go through a 90 min. time share presentation. I will say that their was absoulutely no pressure by the staff to attend and we only went on a whim because we had extra time. Their was no high pressure sales person like we have encountered in the past with other presentations we have attended and we really enjoyed the representative and when we decided this was not for us at this time we all left with smiles. One item to consider if you want room service. It is not included in the price on the travel sites and it is clearly mentioned. You can have your room cleaned but it costs $35.00 if you want that service. A must visit if you are planning a stay near the Disney theme parks. We will return this spring

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
das51, Guest Relations Manager at Sheraton Vistana Resort - Lake Buena Vista, responded to this review
14 February 2012
Many thanks for taking the time to express your opinion and share your vacation with us. The Management Team takes pride in sharing your kind comments about the Sheraton, the staff and the service.

Yes, we are very pleased about the newly renovated villas, amenities, activities and the care and comfort we provide to each guest. It is our mission to deliver that memorable experience and to learn that we have attained this goal, is something we are proud of.

Thank you for recommending the Sheraton to others, we are definitely looking forward to serve you again soon.

Warmest Regards,

Dassie Shuta, SVO Management, Inc.
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Additional Information about Sheraton Vistana Resort - Lake Buena Vista

  • Sheraton Vistana Resort
  • Sheraton Vistana
  • Sheraton Vistana Resort Orlando
  • Vistana Resort
  • Vistana
  • Sheraton Orlando
  • Sheraton Vistana Orlando
  • Vistana Resort Orlando
  • Sheraton Vistana Resort Lake Buena Vista
  • Sheraton Vistana Resort Florida
Address: 8800 Vistana Centre Drive, Orlando, FL 32821
Price range (per night):* INR7,468 - 11,425

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