Upon arrival, we noticed a window screen on top of a shrub...(this should've been our first clue). The registration clerk was like a robot. She checked us in and handed us the keys to our room - no smiles, no small talk, and NO indication that remodeling was taking place right above our room. As we were approaching the elevator, we noticed the sign "pardon the dust, blah, blah...." - we were tired, we didn't think much of it.

As soon as elevator doors opened on the second floor, we were greeted by the sound of power tools, pounding and dust. We did a quick tour of the room, I looked out the window and saw a dumpster full of debris right below our window. We went back to the front desk to place our complaint and request another room. The clerk was expressionless, she did not offer explanations nor apologies - she only answered questions that I asked (this is how we found out the entire 3rd floor was undergoing remodeling) and that the only room available was an ADA-compliant room. We checked out and went to another hotel.

When we booked, we were not given any indication that the hotel was undergoing remodeling, had we known this, we would've not booked it.

I paid for a room we were on our way to Disney. My daughter came in after midnight and turned the lights on I was in bed. There were Bed Bugs crawling all over the bed. We caught some of them and I went down to the front desk. Not only was the guy rude and ugly about it he refused to refund my money back. He moved us to another room 2 doors down. We couldn't sleep for fear of the bed bugs biting us. Please don't stay here!!!

Room was nice, bed and pillows very comfortable. Pool was great. Price was great. It would have been nice to see smiling faces or be spoken to. With the exception of the lady in the breakfast room, and the young lady who checked us in, no one was nice. Everyone there seemed to hate their job and took it out on the guests.

I travel to Ocala 9 or 10 times a year,I stayed at your hotel mar 4/5/6/2011out early 3/7/2011,there was a $60.00 charge om my master card for incidentials. i charged nothing, i was told the credit would be given back to my card in 5 to 7 day,today is 3/15/2011. still no credit. i will never stay at your hotel again and none of my employees.poor experience