This is the first review I have ever written but feel inclined. I stay in hotels often and have been loyal to Hilton hotels for years but in a recent trip I stayed at a hiexpress that was great....so I thought I may have the same experience here. At Priceline name your own price I got this location for $70. What a mistake! If I had not arrived so late last night, I would have gone somewhere else. To sum it up, staff is not friendly, rooms are not clean, door hanger for ordering breakfast as well as info book in room state 6:00am and 6:30am for room service so I go with 6:30 and hang on door then go to sleep. 1st call at 5am says we do not open for breakfast till 7am so I say ok just deliver at 7am, she says well the chef will start your order then so it will be up at about 7:15. Ok fine. Then at 5:30 I get another call from front desk. The restaurant opens at 7am. Why do the books state 6:00am and 6:30??? On top of that, I was awake all night. Not happy and certainly not worth any amount of $$. How can Priceline list this as a 3 star location?.. Advice to all. There are tons of hotels off this exit, choose another even if it is a few bucks more- it will be very worth it!
Room Tip: Tip- choose another hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 March 2012
Thank you so much for your review of the Holiday Inn & Suites – Ocala Conference Center. I apologize that your experience was not what you had expected. We take pride in our wonderful housekeeping department and restaurants and I can assure you that the problems you had experienced have been brought to their attention and dealt with accordingly.
We strive to make sure that every guest leaves our hotel happy, as well as providing all our guests with wonderful amenities such as Tempur-Pedic mattresses in every room, which Priceline has noticed and awarded us with their 3 star rating.
I hope when you’re in our area again, you will give us another opportunity to show you the great customer service, the wonderfully appointed and clean rooms, and the award winning restaurant that our hotel has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC