My in-laws have owned this timeshare for over a decade and gave it to us this week for a last family vacation before out new baby arrives.  Location is nice, our spot is on a corner facing the beach and right near the pool.  That's about the only plus.  The upstairs bed is full sized with a boulder for a mattress, the couch bed downstairs was stained and filthy, the Murphy bed that pulls down in the kitchen has a broken leg so leans when laid on, there were missing vertical blinds, the fridge knob is busted so the cool but not cool enough temp can't be adjusted, there is a hole in the wall of the kitchen where it looks like someone slammed a chair into it, and to top it off, last night during a 20 minute downpour our living room flooded.  They offered no help at all at first, just gave my husband some extra towels.  He had to ASK for a mop and bucket and clean it himself.  I eventually was so pissed at them expecting US to take care of the problem that he went back to bring someone in to look at it.  When I asked how often this happens since surely this isn't the first, I was told not for three or four years - righttttt - this is the first 20 minute heavy rain to flood the unit - this is FLORIDA and it rains heavily off and on all summer!  

Anyway, our two year old was with us and and the floor was ridiculously slippery and the carpet was soaked all the way to the kitchen - and all this happened around 7pm when we were just about to go out to a nice family dinner.  The staff was completely unconcerned at first, just said that they'd be back the next morning with a wetvac.  After much pressure they finally "offered" to put us up in another room for the night, which was a substandard suite less satisfying than a Days Inn.  It's now almost noon the next morning and they've pulled up a section of the carpet and are drying it out with a fan.  Really?!?

I talked to two of the timeshare neighbors next door in the midst of everythig and asked one where the money for the yearly maintenance fees is going and she frustratingly joked "right into Bob's pocket!". I'm assuming that's the property owner and quickly learned of all of the neighbors "issues" from this week as well, including no working a/c, more fridge issues, phone/tv broken, etc.  I'm extremely disappointed because what minor things I was willing to overlook were ruined by the uncaring attitudes of the staff.  This all has been unacceptable by normal hotel standards but to OWN a timeshare week for 10+ years and receive this sort of neglect, both personally and towards the care of the property, is ridiculous - and you can bet there will be a formal complaint made and my in-laws asking for compensation of some sort.  Too bad - because this place holds tons of childhood memories for my husband and had real potential for us starting our own.  Now I'm not so sure I'd return, even if gifted the week again.  Bummer.

reserved room that was stated to be two bedrooms with queens, full kitchen. Got to resort, no place to park in parking lots (have two), got into room, one bedroom with full size bed, second bedroom was nook with a day bed that slept two, Kitchen filthy, ants in cabinets, dirty dishes in dishwasher (because dishwasher ran but would not clean dishes), all dishes chipped, no soat in bath rooms, kitchen floor sticky, louved blinds 1/4 missing so no privacy, two bathrooms smaller than a cruise ships bathroom, light bulbs burnt out, on tv did not work. Talked to resort owner, he blew us off. Luckily we did this via RCI, called them and they switched us out.

This place is a bad joke! hateful staff and not very helpful at all, NASTY NASTY NASTY rooms inch think dust on top of refrigerator and ceiling fan, carpet looked like is had not been vacuumed in 5 months. Our refrigerator didn't want to cool. THIS WAS THE WORST PLACE I HAVE EVER STAYED IN!!!!!! Room so small you cannot turn around in it ! The only nice thing about the place is the pool, and beach right when you step out the door.

Parking is a JOKE, there is NONE! you have to park across the street behind town hall ...unloading our stuff was a joke ...they told us would could pull around front...but my ford f150 wouldn't fit so we got to carry everything about a block !!! Honestly don't get a room here ...save yourself the stress ....

This is a very friendly atmosphere boutique hotel. if you want the Hilton.. Then stay at the Hilton and stay in your room... If you enjoy meeting great people from all countries then stay here and have a good time at the evening barbeque each night.BYOBEEF. We have stayed here for years and it is very casual beachfront fun place to be. Thanks again Jay for helping us with our booking schedule as usual. yours truly, Tim L.