We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ramada Plaza Marco Polo Beach Resort – reviews, photos

3.0 of 5
19201 Collins Avenue, North Miami Beach, FL 33160
Hotel amenities
Ramada Plaza Marco Polo Beach Resort
3.0 of 5 stars 559 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

560 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(5)
  • Very clean(5)
  • Will NEVER stay(5)
  • Continental breakfast(4)
  • Valet parking(3)
  • Good thing(3)
  • Ocean views(3)
  • Pizza place(3)
  • CUSTOMER SERVICE(3)
Traveller rating
    62
    114
    129
    108
    146
Only show reviews for Family (93) | Couples (110) | Business (31)
Date Rating
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
“Run down hotel with poor services”
2 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

What a pitty, it is such a run down hotel and poorly managed, since it is well situated on the beach!
The bathroom was horrible (old bath with dirty tails, bathtub with broken lining, no ventilation. The grounds are nice, but the towels given to the guests should be retired long time ago....The sun chairs the cheapest kind from WallMart.....balconies with broken surface, and old table and one chair...(for 2 beds room), the rooms are poorly cleaned, if ever. One has to wait for the cleaners in order of the floors..as explained by the staff member.Hence, the room will not be clean until 4 pm.....if you are too high or too low, (depends when they start cleaning, from the top or the bottom). Breakfast - same scrumble eggs every day! Poorly washed coffe cups, saw the staff "cleaning" with their fingers! Arrogant attitude towards the guests...
This hotel should be renovated and management changed!

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Krzysztof L about Ramada Plaza Marco Polo Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther Gordon, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
14 February 2012
Thank you for choosing the Ramada Plaza Marco Polo Beach Resort and for leaving a review on your experience at our resort.

Our Director of Housekeeping and our Food and Beverage management team and staff were copied on your concerns. Immediately they held a meeting with the staff to review the consistency of quality assurance standards.

Again, thank you for visiting our resort and for leaving a note regarding your experience as every guest’s comfort is important to us; we value your feedback and hope you appreciate the attention paid to your notes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“I would not go back again if I had other choices”
2 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Place was horrible, though staff was as good as they can be. Shower had little water pressure, changed room 4 times, still the same. Need to call for towels everyday. Continental breakfast was worst than the Dunkin Donut. Room was infested with bugs. 1/2 of the rooms were outdated and the other half was renovated for no reason. Why would hotel rooms have so many kitchen cabinets? AC was not adjustable either on or off, cold or colder. Over priced for an older hotel.

Room Tip: don't pick it. You should spend just a bit more to get a better hotel downtown where all the ac...
See more room tips
  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Eric L about Ramada Plaza Marco Polo Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther Gordon, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
14 February 2012
We appreciate your taking the time to leave a comment on your recent stay at our resort.
We offer several room categories to wide array of visitors which includes rooms with kitchenettes, hence the presence of cabinets in the room.
Our resort serves a complimentary upgraded continental breakfast daily in our Ocean Terrace restaurant which has a beautiful view of the ocean. Our breakfast includes items such as hot fresh scrambled eggs, fresh fruits, hot oatmeal, bran muffins, English muffins, etc which is appeasing to most of our guests. Nevertheless, we are reviewing our offerings with our food and beverage management. Also, we shared your feedback with our Director of Housekeeping who held a meeting to address the shortage of towels and the presence of bugs in your room.

Our maintenance department was copied on your email and the maintenance team is currently checking the thermostat in all of the rooms to ensure of guests’ comfort.

Again, thank you so much for leaving a comment. We value your feedback which helps in our decision making process and we are looking forward to accommodating you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these North Miami Beach hotels

Dream South Beach
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1699819?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Loews Miami Beach Hotel
4 of 5 stars
Show Prices ABS:HotelCheckRates-d256986?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Angler\
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d649833?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Surfcomber Miami South Beach, a Kimpton Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d120325?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hackensack, New Jersey, United States
1 review
“Terrible eperience paid too much for parking, a fly was in my food.”
1 of 5 stars Reviewed 6 February 2012

It was overall terrible. Went to breakfast and found a fly in my oatmeal. Had to pay 18 dollars a day to park at their place. It's over priced for outdated rooms. I saw a colony of ants in my room. I forgot my toothpaste and they didn't have any. They never remembered to replace towels. All these issues were brought up and never addressed so I think it's the norm.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Chevy R about Ramada Plaza Marco Polo Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther Gordon, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
13 February 2012
We know that you had several lodging choices and we are thankful that you chose the Ramada Plaza Marco Polo Beach Resort for your recent vacation.

We are disappointed to read that your stay was not as memorable as we would have liked. Our resort offers a valet only parking option which is competitively priced for the neighborhood and is published on the web.

We shared your notes with our Director of Housekeeping who immediately held a meeting to address the shortage of towels in the room as well as the presence of ants in your room.

Our resort is competitively priced and we offer a host of resort amenities. The incident with the oatmeal was directed to the Food and Beverage manager. Should you decide to visit the Miami Beach area in the future please contact me directly to plan your stay. Again, thank you for leaving a comment and we hope to regain your confidence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Enjoyed my stay!”
3 of 5 stars Reviewed 5 February 2012 via mobile

Had a great view view of the ocean. 24/7 access to beach. Was unable adjust a/c. Had to pay for parking. Rooms were slightly overpriced for an older hotel.

Had to call every night for towels and wash cloths. But gave us new soaps and hair products daily.

Noticed ants in our room.

Had very helpful staff ... Especially Maria at the front desk.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask SMR86 about Ramada Plaza Marco Polo Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther Gordon, Revenue Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
13 February 2012
We are delighted to read that you enjoyed your most recent vacation at the Ramada Plaza Marco Polo Beach Resort located in the upscale Sunny Isles Beach neighborhood. Our resort is competitively priced and offers many amenities which are a favorite of our many repeat guests.

Our resort offers valet parking at a fee of $18 daily; the resort fees and taxes are published on the web. We shared your notes with our Director of Housekeeping who immediately held a meeting to address the shortage of towels in the room. We are happy that you appreciated the service of Maria at the front desk and I have shared your kind comment with her.

Thank you so much for leaving a comment and we hope to host you on many future visits to Miami Beach.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“It was ...OK”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This place was OK, great location on the beach and near a shopping mall. The facility could use an upgrade but as long as you can handle "clean...but aged", you will be fine.
The hidden costs that are not advertised in the hotel rate (resort fee, valet parking only and room with a view = $$$) and wifi that is iffy at best were negatives. Breakfast (included in the price) was limited so lower your expectations.
Our room actually had a limited kitchen which was very helpful.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Hofman24 about Ramada Plaza Marco Polo Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther Gordon, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review
2 February 2012
Thank you so much for leaving a review on your recent visit to our oceanfront resort located equidistance from the Fort Lauderdale Airport as well as the Miami International Airport.
Our resort offers many room types and we are pleased to read that you enjoyed your accommodation which offered a kitchenette.

Our daily resort fee of $10 as well as our valet fee of $18 is published on the web, you may have over looked. Our fees are very competitive compared to other resorts in the area. Our resort differentiates itself from the majority by offering a daily continental breakfast buffet which includes hot items, fresh fruits, danishes etc. In addition we offer various menu items which are competitively priced.

Once again, thank you for leaving a review, should you return to the Miami Beach area please contact me directly as we would love an opportunity to regain your confidence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Ramada Plaza Marco Polo Beach Resort also viewed

Newport Beachside Hotel and Resort
3.5 of 5 stars 1,525 Reviews
Sunny Isles Beach, FL
Show Prices ABS:HotelCheckRates-d85147?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Deauville Beach Resort
3 of 5 stars 1,193 Reviews
Miami Beach, FL
Show Prices ABS:HotelCheckRates-d209403?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Acqualina Resort & Spa on the Beach
4.5 of 5 stars 215 Reviews
Sunny Isles Beach, FL
Show Prices ABS:HotelCheckRates-d498918?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 4 hotels in North Miami Beach, ranked by popularity »

Been to Ramada Plaza Marco Polo Beach Resort? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Ramada Plaza Marco Polo Beach Resort

  • Ramada Miami Beach
  • Ramada Marco Polo
Address: 19201 Collins Avenue, North Miami Beach, FL 33160
Price range (per night):* INR6,273 - 12,042

Owners: What's your side of the story?

If you own or manage Ramada Plaza Marco Polo Beach Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Ramada Plaza Marco Polo Beach Resort
Show the lowest price for this hotel (from our partners)
Show Prices