From the valet to the front desk to concierge to waiting staff I was impressed by the hotel staff who all seemed well trained, friendly and genuine.

The hotel lobby is spacious and bright. The rooms are large and comfortable. Pool area is well maintained and has enough space that it didn`t feel busy. It`s a long walk from the beach along a well made boardwalk. They have shuttle carts to take you there since the walk will take 15-20mins through the mangrove swamp. Don`t walk here at dusk as the mosquitos will get you !!

I went here on a family vacation. 1st they don't tell you it is a business hotel. it might as well have been located near the airport and not the beach since they don't care about their leisure guests, only their business groups. Then my wife got food poisioning and was sick the whole trip. They also had a sewer pipe explode and there was sewer water flooding the parking area around all the cars so that you had to step in the water to get to your car. The only positives staff was pretty nice and helpful in restaurants and at the bar. Management was terrible and not helpful when my wife got sick.

I attended a conference at this Hotel last weekend. Word buzzed around that several attending another conference had become ill from tainted food at a breakfast buffet, but no word or warning was received from Hotel Management. Hours after arriving home, I, and several other members of our group, became riotously ill with terrible food-poisoning-like symptoms. The next two days were spent in bed recovering. Noro virus, food poisoning, whatever. The bottom line is that many folks plunked down a premier-resort price for what is essentially an average hotel room and came out sicker than dogs. Whattadeal.

Nice Property, Courteous Service, Long Walk to The Beach
I happened to be speaking at a conference in Naples, Florida and had the pleasure of staying at the Naples Grande for a couple of nights. The property is well-maintained. The rooms aren't anything special outfitted with the regular amenities. I would say that having a little deck off the room is convenient.

The staff is well trained, very helpful and extremely courteous. They've been very helpful and attentive.

If you plan on coming to Florida and staying at the pool, this might be a great place for you. The pools are nice including a great slide for the kids.

The beach is about a .6 mile walk through the mangroves which makes the beach a bit inconvenient. It's not easy to take a morning stroll on the beach or a quick dip in the ocean.

All-in-all the hotel name says Waldorf Astoria but it feels more like a Hyatt.