clean and nice hotel friendly staff, cont breakfast, nice kitchen area in room

We were in Naples on business. We booked this hotel through hotels.com.initially for 2 nights, but upon arrival realized we would be there an extra day so we added another night for a total of 3 nights. On the second day of our stay, I called the front desk to confirm we would be there an extra day and the girl confirmed she had received the information. I asked if we could have the same room without moving out to another room in the morning before going to work and she said no problem. I asked if we had to recheck in with the desk in the morning and she said it was not necessary as she made a note that we would be using the same room. The next day, we left the hotel at 7:30AM and returned at 6:50PM. When we went into our room it was completely empty! Every single thing we left was gone. This included a bag with a camera and personal items including clothing, shoes and perfume, bags of groceries including wine we had purchased the evening before to take with us to the Everglades once we completed our business trip, and a stocked refridgerator with just purchased items as well. The hotels story on our missing items changed several times including the one they told the police when we called them. After first telling us there were no items in the room, they next said we had no reservation, then changed that story when the police showed up. After 3 trips to housekeeping they found items they said were not there the first 2 times they looked. They returned only an empty cooler with paper plates! They told us to take that and be happy with it. We were clearly not happy and and when we asked to speak with the manager, we were told he was not there, but if we were going to accuse them of taking our belongings we had to leave the hotel. The police informed us that because it is private property,we had to leave but they were shocked by this as well, but we left. The next day we called to speak with the manager. He dodged our calls. He told us via the police he didn't want or have to speak with us. SIMPLY SHOCKING!! The police informed us our recourse was to go to the better business bureau, write to the Naples Daily News and go to tripadvisor and other consumer avenues including our credit card company. Also it remains an open criminal investigation. Bottom line we lost our belongings and there was absolutely no accountability. We will pursue this to the fullest extent including going to Best Westerns corporate office. DO NOT STAY HERE even if its the last available place in Naples. You will surely regret it.

Had a great stay at Best Western. We booked it for one night. There were two wedding receptions being held that night, but we found the staff to be very helpful. The room was very large and clean. The bathroom was very large and clean. Plenty of room for 4 people to stay in. The hotel is in a great location (near I75). Also, adjacent to Burger King and walking distance to Starbucks and other fastfood places. The contential breakfast didn't have too many options, but was not bad for our quick visit. They had choices of cereals, fruits, eggs, fresh waffles, breads and some pasteries.

We booked this hotel at an extremly low rate so we really didn't expect much. We were positivly surprised.
Hotel is at a good location off I75. We did not hear the freeway from our room which was the first surprise.
The room was clean and the beds were comfortable - I would say the most imortant at a hotel stay.
Overall a bit outdates and the corridors could use a refresh but that did not really bother at this hotel.
Breakfast was sufficient with lots of tables. Food was ok.
Outside pool and hot tub was also nice to have available. No 5star standard but for the price of the room a more than nice to have. We liked it.
Parking was more than enough available right in front of the door. Couple of restaurants (also 24h IHOP) right next door. Shopping around the corner and beaches not too far away.
Friendly stuff also at check in and check out to make this stay actually very good. We would recommend this place if booked at a discount price - then excellent value for the little money.