Positives: Beautiful, spacious rooms; our room overlooked marina; nice property (reminiscent of some of the nicer Mexican resorts), CLEAN, 1/4 mi walk to riverfront restaurants, 3/4 mile walk to downtown 5th Avenue area of Naples, comments of other guests were very favorable about Bonefish Grill on site (we did not try it), food not bad at Grill near spa and main pools (limited menu); FREE valet and garage parking
Negatives: I echo comments of some other guests that there were niggling little things with housekeeping, they were stingy with soaps/shampoos; there was a coffee/tea set up in room with no tea; when we asked for tea, we were brought herbal teas only; when we made a second request for black tea, we got more herbal tea! Front desk personnel were devoid of personality and always seemed terrified of making a mistake. There was a 1/2 mi walk from the main hotel to the main pools, spas, exercise equipment (no big deal for me, but may be consideration for other guests.
Other Considerations: There are condos/cottages on this expansive property. The cottages surround the main pool area and you may wish to check this out. Make sure you know if the resort fee is included in your price. Nearby Davis Blvd is a bit of a sketchy area (pawn shops, thrift stores), but it is separated from resort by a 5 lane highway and it really did not come into play. The areas in all other directions were very nice. Short drive to Naples beaches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Dear 1Rahhalatun,
Thank you for both the positive and constructive comments. We were happy to read you enjoyed our spacious rooms, with beautiful Marina views. Please accept our apologizes for the issues you encountered with Housekeeping and the Front desk. You can rest assured your comments have been discussed and actions have been taken to correct the defaults. The distance to our recreational facilities is a short 5 to 7 minute walk, but we do offer a shuttle to the Club at a moments notice. We appreciate your feedback and hope you will return to our beautiful resort again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC