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Doubletree Suites by Hilton Naples – reviews, photos

3.5 of 5
12200 Tamiami Trail North, Naples, FL 34110
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Doubletree Suites by Hilton Naples
Ranked #2 of 59 hotels in Naples
4.5 of 5 stars 410 Reviews
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410 reviews from our community

What travellers say about this hotel
  • Very clean(16)
  • Pool area(15)
  • Breakfast buffet(12)
  • Chocolate chip cookies(10)
  • Front desk staff(8)
  • Very nice(7)
  • Rooms are clean(6)
  • Would highly recommend(5)
  • Fort Myers(5)
  • Free internet(4)
Traveller rating
    296
    89
    19
    2
    4
Only show reviews for Family (82) | Couples (186) | Business (44)
Date Rating
Corpus Christi, Texas
1 review
2 helpful votes 2 helpful votes
“Great staff terrible room”
2 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

Stayed here cause close to corkscrew swamp sanctuary. Room smelled smoky/musty and was very humid. The ac sounded like a freight train in the bedroom. Came in and went straight to bed so in a couple of hours when we realized how bad it really was it was too late to go down and complain. The front staff was great in the morning and apologized and gave us some breakfast to go. Said they just had the carpets cleaned so maybe that was the humidity problem.

  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeRevMngr, Manager at Doubletree Suites by Hilton Naples, responded to this review
23 February 2012
Thank you for your honest review. I am truly disappointed to hear about the problems you encountered. I apologize that the conditions of the suite did not allow you to have a restful night's sleep. If you would like to discuss any other details of your experience with us, please don't hesitate to contact me personally. Thank you for the great comments about our staff!
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Ottawa, Canada
Contributor
19 reviews 19 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Great service”
5 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

My wife and I had a great experience at his hotel. We booked in for three days on a road trip, then decided we wanted to stay put a little longer, and we liked the Naples area, so we stayed for a week. We were impressed with the service, especially at the front desk; I have travelled a lot, and I don't think I have ever had better front desk service. The little touches, such as asking what time of day we wanted our room cleaned were much appreciated. And they gave us lots of good information, about Naples, about golf, etc. We found the hotel very clean, comfortable and friendly. The pool area is very nice, despite some road noise. The restaurant is good, but not exceptional, but we did not eat there much as we were on the go. The location worked well for us,as we were touring, golfing and doing other things, but it may have disadvantages for others; it's ten miles of busy road to Naples, and there is really nowhere to walk, except for some shopping, which requires a scary crossing of an intersection that is about eight lanes wide. Our two-room suite (317) was great, although like another reviewer we found it had a slight musty smell. But the suite was spacious, spotless and very comfortable, with large windows in both the sitting area and the bedroom, and great beds. We made extensive use of the fridge, sink and dinette table. And it was very quiet. On Saturday afternoon, we encountered a bride and her large wedding party emerging from the guest rooms, apparently heading to the church or wedding site, and we thought, uh-oh, if there is a wedding party staying here we won't get much sleep tonight, but actually it was very quiet. The housekeeping service was very good, again with some little touches that made us feel more welcome. We had an embarrassing little problem with the in-room safe, so we phoned downstairs and this guy arrived almost instantaneously, and fixed the problem in about ten seconds. Great service.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DoubletreeRevMngr, Manager at Doubletree Suites by Hilton Naples, responded to this review
23 February 2012
Hello! Thanks for sharing your Doubletree Naples experience on Trip Advisor. We're so pleased that you enjoyed your stay and provided such a thorough review! We look forward to welcoming you back again soon.
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Longboat Key, Florida
Top Contributor
57 reviews 57 reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
“Convenient. Clean rooms are nice. Walls are thin.”
3 of 5 stars Reviewed 6 February 2012 via mobile

I stayed here after working in Naples on a Friday. Pricelined it and of course they stuck me in a handicapped room. Typical. Why do these hotels discriminate like that.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeRevMngr, Manager at Doubletree Suites by Hilton Naples, responded to this review
8 February 2012
Thanks for sharing your thoughts on Trip Advisor. I'm disappointed to hear that you feel we used your booking method as a way to select a room for you. We truly appreciate every customer regardless of how they choose to book a hotel; we're just happy you are staying with us! If you would like to discuss the specifics of your stay in more detail please don't hesitate to contact me personally.
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fargo, nd
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Great Stay”
5 of 5 stars Reviewed 3 February 2012
5
people found this review helpful

Stayed based on trip advisor recommendation. Very quiet place with a friendly staff. We arroved very late on the 1st day and needed to travel to anothe rhotel for a conference early teh next morning. We asked directions at the fron tdesk and she provided an idea of how to get there. When we woke up we found a google map under our door with detailed instructions. First time that has ever happened. Beds/pillows excellent , pool what I expected. 5 minutes to beach. would stay again, If the the hotel was on the beach. With the service and value they would book years out

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubletreeRevMngr, Manager at Doubletree Suites by Hilton Naples, responded to this review
8 February 2012
Thanks very much for such a great review! We are so happy to hear that you enjoyed your stay and that you found our customer service to be as terrific as we strive for. Believe me... if we could move our hotel to the beach we'd immediately do it! We hope that you will still consider staying with us again even though we aren't. Don't forget, we're only a short 1 1/2 miles to those gorgeous Naples beaches!
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Eagle, ID
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Really nice true 3.5 star hotel!”
5 of 5 stars Reviewed 31 January 2012
5
people found this review helpful

Large comfortable suites with excellent beds. Great little pool area too. Nice bar & great staff! Thanks Priceline!

Room Tip: Super friendly helpful staff moved us from King bed to two queens no problem. Love the warm cookies...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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DoubletreeRevMngr, Manager at Doubletree Suites by Hilton Naples, responded to this review
8 February 2012
We are thrilled to hear that you enjoyed your stay at the Doubletree Naples and very grateful that you took the time to share on Trip Advisor. Come back and see us soon!
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Additional Information about Doubletree Suites by Hilton Naples

  • Doubletree Hotel Naples
  • Doubletree Naples
Address: 12200 Tamiami Trail North, Naples, FL 34110
Price range (per night):* INR4,425 - 10,810

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