My husband and I have stayed at various Waldorf Astoria hotels. We recently stayed at the Waldorf Astoria Edgewater Beach Hotel in Naples, FL over Memorial Day weekend. We were extremely dissatisfied with the room we stayed in located on the third floor. If the rooms were as nice as the lobby, there would be no complaints. The room was not to Waldorf standards, nor to our standards for that matter. After walking on the floor bare foot, my husband’s feet were almost black, awful. The area rug and carpeting was stained and looked as though it had not been vacuumed for days or cleaned for years, and the tile floor was dirty. The furniture was in horrible condition. The couch/chair cushions were stained. The safe did not work, which was corrected, and housekeeping did not replenish the soap or shampoo. We were able to track down a maid from the 2nd floor to get the items. We left to play golf on Saturday morning and came back to find no place to park our car. Employees should not use guest parking spaces, We saw 3 employees park in suite parking spots. For the price we paid and amount of points we spent, it surely was not worth it. We will never stay at this hotel again. This hotel in our opinion is not worthy of the Waldorf label.
On a positive note, the entire staff was very nice and helpful. You couldn’t ask for better customer service. The food was very good. In addition, the hotel location on the beach is incredible.
- Also Known As:
- Waldorf Astoria Naples
- Edgewater Beach Hotel Naples
- Edgewater Beach Hotel Naples, Florida
- Official Description (provided by the hotel):
- Located on seven miles of pristine beach in Naples, Florida, Edgewater Beach Hotel is this upscale city's only all-suite beachfront hotel. Stylish one and two-bedroom suites include a kitchen, living/dining area, separate bedroom and bath and private balcony. This intimate, boutique style haven is the ideal setting for a family or couple's beach vacation. ... more less
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