I have stayed at this hotel for the past few years, mostly for the location and views. However, i just returned from a week's stay and was unpleasantly surprised by several changes. First, they have jacked the rates way up on the hotel in ALL areas---the food, room rates, services, etc. They charged me $25 a day as a "resort" fee which is supposed to include coffee in my room. However, every day I had to call down to have coffee brought to my room. The carpet was very stained and needed cleaning. The maids basically show up at random and on several occasions not unitl 4 in the afternoon, in addtion to not cleaning the kitchen completely. I heard others making the same comments and observations who were repeat guests. They also charge you $15 a day to "self park". Are you kidding me?? What's next, charing an "elevator use" fee? This place does have great views and a very good location, but when you factor in the easy ability to get access to the beach, sunsets, and plenty of great resturants in the area, I believe the value this place used to represent is declining. I think they have overplayed thier hand by banking on thier location to allow them to dramatically raise prices acroos the board indescriminitely. Too bad. Corporate greed strikes again.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Thank you for bringing your concerns to our attention. We are saddened to hear that you are unpleasantly surprised with the recent changes to our fees. I am concerned to hear that you were charged for both a resort charge and self parking, as self parking is included in the resort charge as well as amenities such as the business center, fitness center, laundry facility, daily newspaper, and beach equipment. Someone will contact you privately about your folio so we can adjust it accordingly. We are sorry for this inconvenience and will address it immediately. Thank you again for sharing your comments and please consider revisiting our hotel on your next trip to Naples.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC