I stayed at this hotel for my anniversarry weekend and it was the worst experience ever! From the minute I called to book the reservation I had to be transfered 4 times because I was using a gift certificate my daughter gave me. No one knew how to handle a gift certificate. Finally my reservation was booked and I stayed the two nights. Front desk took credit card information just in case for extra charges and said everything was ok. Come the next day my credit was charged for both nights. I tried calling the hotel for a week straight to speak with the manager "Rebeca Mendez" and she never answered or returned the call. When she finally did She was extreemly Rude and basically said it was my fault for not booking it correctly. I don't know what else I could have done to make it more clear that I had a certificate. So I basically payed even though I had a certificate and I was treated like crap just because I wanted a refund. Make sure that when you go there they dont steal your money. HORRIBLE EXPERIENCE!!!
- Hilton Garden Inn Miramar
- Hilton Miramar
- Miramar Hilton
