My husband and I stayed at Shula's Hotel while he was on a business trip. A colleague's secretary recommended we stay here. From looking at the photos and descriptions that are on the website, we were pretty excited. We booked 3 nights in the Signature Room. Well...
The view was of the parking lot and the place only has 3 floors so you're not really on any special limited access area like the website describes.
The bathroom... floor tile, walls, and shower were OBVIOUSLY from the early 90's. Grout was missing, the floor looked dingy. The shower head was about 10 years too old. It had one setting, which was actually quite painful. It felt like a garden spray hose. Every time I tried to adjust the setting, I had to adjust the water temp. The shower curtain was on one of the rounded rods that give you more room, but the curtain kept sliding towards the middle of the rod and water would get all over the bathroom floor. The sink in the shower/toilet room looked like the standard in a military facility with hardware that needed replaced or desperately cleaned.
The pool...small but clean. You have to take your own beach towel or use the towels from your room. There is a thatch roof covered area that probably served food and supplied towels back in the day, but it was run down and deserted. The rooms overlooking the pool are very close. I could hear the conversations of the people sitting on their balcony on the 3rd floor.
Food...we never did get our complimentary continental breakfasts. There was a sign directing us to a room on the third floor, but it was always locked. No one ever did help us figure that one out. Not too big of a deal since the complimentary breakfast included 1 muffin or 1 croissant with coffee or tea.
Staff...they were pleasant enough, I guess. For what we paid per night, we were expecting a little better treatment. I had to call down 2 days to request housekeeping after we had returned to our room and saw that no one had come to freshen it up.
The spa and fitness center...they are across the street from the hotel. Yes, you have to walk outside, go off the premises, cross the street and use the local public facilities. The fitness center is large and is open to the general public. It's like any run of the mill YMCA. Bring your own headset. The spa is Aveda sponsored. Small, decent. The only complaint was that the small, limited seating relaxation area is where the staff stores tea, coffee, water; wash glasses; drop off dirty towels and sheets. If you want to sit outside and relax, you better like tennis because the outdoor seating area backs up directly to the tennis courts.
Shula's steak 2 was the only okay part of the hotel. Even Shula's steakhouse, located off premises, was nice. Pricey, but nice. And if you've read any other reviews on the steakhouse, it does smell musty.
This place is an overpriced, run down, glorified Best Western.
Room Tip: Don't pay extra for the Signature or Patricia rooms, or junior suites. If you want to relax by t...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
snrbowers - Thank you for taking the time to share your recent experience at Shula's Hotel & Golf Club. We are sorry to hear that we did not meet your expectations but do appreciate you sharing this with us. We always look forward to hearing from our guests and value what they have to say about us. We know from recent reviews that we are in need of some renovations and have already initiated projects and look forward to completion in the summer/fall of 2012. Thank you again for your time.
Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC