I booked a Superior Room via hotels.com but when we arrived we were informed thats impossible to book a superior room via hotels.com so we got a regular room.
And we didn't got any help from either hotels.com or the hotel itself to give us an upgrade of the room.

My girlfriend and I booked this hotel from Travelocity after reading all of the "good" reviews. Within 5 minutes of checking in, we knew we were in trouble - all of the "good" reviews were probably fake. I've traveled all over the world and have stayed in some pretty run-down places in Europe and Asia, but this is absolutely the worst experience that I have encounted.

There were so many problems with this hotel I can't list them all (paper thin walls, dirty room, small, outdated, rude staff, check-in time was later than 4pm). But I will tell you, when we were checking out we told the front desk how bad the stay was, they said "since you booked through travelocity, the room is prepaid, and we can't do anything, sorry." There are too many other hotels in south beach, don't waste your time with this one.

The manager Stuart seems more interested in responding to bad reviews here on TripAdvisor instead of fixing his run-down hotel. So I'll wait for him to respond to this.

We drove from Orlando to the keys and this was one of our stops. i have to be honest with you, it wasn't that appealing when we booked it. my wife wanted to stay in the art deco area so that's cool. wow was i wrong. we had a great room over looking the pool and ocean. super easy access to the beach a stones throw away. this might have been the cleanest hotel I've ever been in. the staff from the minute we drove up until we left were top notch. The one thing i would advise against is eating at Chef Vincent's next door. the restaurant at the Richmond is awesome.
we were right in the middle of everything too. very nice area.
highly recommended hotel.

The room is fine, we pay a good rate, the amenities are from Neutrogena, the swimming pool is really nice and , best of all, it´s a few steps of the beach and walking distance from everywhere in South Beach.
35usd for parking is the average in the area but the problem is the service. I´m not talking about the valets(all very polite) but about the Front Desk staff: we never receive our car without complains. One day the key was missed, another day , after ask the car from the room, we had to wait more 15 minutes because nobody asks to bring the car, and so on....Please, park somehere else... Also, don´t even try to say Hello! when you arrive back to the hotel, people never will look to your face.... And pay for internet? it´s sooooooooo uncool....