We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Crowne Plaza South Beach - Z Ocean Hotel

Crowne Plaza South Beach - Z Ocean Hotel – reviews, photos

4.0 of 5
1437 Collins Avenue, Miami Beach, FL 33139
Hotel amenities
Special offer
Save on Hotel Packages!
Crowne Plaza South Beach - Z Ocean Hotel
Crowne Plaza South Beach - Z Ocean Hotel
Crowne Plaza South Beach - Z Ocean Hotel
Crowne Plaza South Beach - Z Ocean Hotel
Crowne Plaza South Beach - Z Ocean Hotel
Crowne Plaza South Beach - Z Ocean Hotel
Ranked #7 of 203 hotels in Miami Beach
4.5 of 5 stars 518 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

518 reviews from our community

What travellers say about this hotel
  • Resort fee(24)
  • Hot tub(16)
  • Pool area(14)
  • Great location(11)
  • Very nice(11)
  • Wet bar(8)
  • Priority Club(8)
  • Flat screen TV(6)
  • Front Porch cafe(5)
  • Lounge chair(4)
Traveller rating
    306
    126
    44
    20
    22
Only show reviews for Family (62) | Couples (304) | Business (21)
Date Rating
Atlantic City, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Beautiful boutique hotel”
5 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

What a beautiful hotel and the perfect destination for weekend getaway!.

We had a magnificent king bed and sofa bed (but not your typical sofa bed that you pull out). The balcony was huge and it had four patio chairs and table and two lounge chairs. Their bathroom is beautiful! with the unforgettable shower.

The hotel has the most plush towels and linens. They also provide turn down service which was a great touch. They also have a nice bar area with nesspresso coffee; great for morning coffee.

The pool was beautiful and relaxing. It was heated and they also have a hot tub. The lounge chairs were beautiful. The hotel is right across from the beach which they have a beach lounge chairs, with towels – great service.

The best service at the front desk anyone could ask! Most helpful and attentive. Thank you! we will be back soon (I hope)

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Maria L for Miami Beach
Ask Maria L about Crowne Plaza South Beach - Z Ocean Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Salazar, General Manager at Crowne Plaza South Beach - Z Ocean Hotel, responded to this review
9 April 2012
Dear Valued guest,

Thank you for taking the time to write such a courteous review of the Z Ocean Hotel and for expanding on your experience with us, I truly appreciate your insight. I am so pleased to hear your kind comments for the team and what a great time you had at the hotel.

If your travel plans bring you back to Miami Beach, we hope that you will consider staying with us again so that we can show you the improved Z Ocean Hotel. I have recently joined the property and would like to personally ensure that you have a great experience. Please do not hesitate to call me directly if I may be of assistance to you.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
“The best hotel!”
5 of 5 stars Reviewed 5 February 2012

The hotel is very nicely presented and the staff was all friendly attentive. The decor is very modern and inviting. Very quiet in spite that they were sold out while we were there. The rooms are large for South Beach Hotels, impeccably clean, but the shower! The shower would have to be the best shower I have ever had! Just Amazing!

I would certainly recommend this hotel.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask TTravels J about Crowne Plaza South Beach - Z Ocean Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Salazar, General Manager at Crowne Plaza South Beach - Z Ocean Hotel, responded to this review
9 April 2012
Dear Valued Guest,

Here at the Z Ocean Hotel we wanted to thank you for writing such a kind review of our hotel. We are very excited to hear that you had such a wonderful time during your stay. I have shared your gracious compliments with the team and they are thrilled to have made your experience at the hotel a memorable one.

We look forward to welcome you back here at the Z Ocean Hotel soon. I would like to personally ensure that you have a great experience. If I can be of any assistance to you please do not hesitate to call me directly.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
N Wales
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Disappointed”
2 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Stayed at this hotel in December 2011. We had several problems with the room, moved to different room but staff were not friendly or helpful. It seems the more you pay, the poorer the hotel. Rooms were not clean and several problems with checking in and final invoice. Contacted hotel 3 times but never received a response from them, had to contact Priority Club.

Room Tip: Did not find a good room!!
See more room tips
  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ian987 about Crowne Plaza South Beach - Z Ocean Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Salazar, General Manager at Crowne Plaza South Beach - Z Ocean Hotel, responded to this review
2 February 2012
Dear Valued Guest;

Thank you for taking the time to write a review of the Z Ocean Hotel and for expanding on your experience with us. I truly appreciate your insight and how you precisely described some of our areas for improvement.

It is regrettable that you felt that you received less than stellar service from our team. I place a great importance on taking care of our guests’ needs, and efforts are currently underway to train our team to improve their response to our guests’ needs. We are also making some changes to address some of the specific issues that you have mentioned. I will be sending you a private message, I would like to learn more about your experience.

We hope that if your travel plans bring you back to South Beach you will join us again at the Z Ocean Hotel. I would like to personally ensure your next experience is enjoyable. If I can be of any assistance please do not hesitate to call me directly.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
1 helpful vote 1 helpful vote
“Very nice Hotel”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

My favorite! in SOBE

Just returned from a great weekend get away from South Beach. Very nice Hotel, excellent service, front desk staff were most helpful and attentive. Great rooms - suites, we were celebrating my girlfriend's birthday, we loved the hotel. We hope to return in May..

Room Tip: great restaurant downstairs - Front porch Cafe
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David J about Crowne Plaza South Beach - Z Ocean Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Salazar, General Manager at Crowne Plaza South Beach - Z Ocean Hotel, responded to this review
9 April 2012
Dear Valued Guest,

Thank you for taking the time to write a review of the Z Ocean Hotel. I am thrilled to hear that you enjoyed your stay with us and that our accommodations and location had made for a perfect vacation. Thank you for your kind words for the team.

On your next visit in May; we hope you would consider the Z Ocean Hotel. I would like to personally ensure your next stay is even more enjoyable. Please do not hesitate to call me directly if I may be of any assistance.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton England
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
“Would give 4 1/2 stars if there was the option”
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Am belatedly catching up on some reviews - we stayed in May11 for 4 nights .
Loved most things about the hotel but there were a few little things that let it down to give the full 5 stars .
Lovely modern hotel , near the action but not right in amongst it - which we were glad about as needed to have good nights sleep after flight from UK - room was lovely & quiet - no outside noise at all , just a couple minutes walk and you are in the action or on the beach .
Room is a great size and loved the large bathroom - great to have separate his and her's vanity units - could get ready in peace :) We had a roof top terrace which we didnt use too much as it was very hot when we were there and it wasa bit cooler at the beach because if there was any breeze this is where you would get it . Used the hotels loungers etc at the beach everyday.
You also get a large balcony on your room level , our room was facing an empty lot and had collins avenue to the left but not much of view ( we knew this when booking and were happy with this).
We used the restaurant attached to the hotel twice - dinner and breakfast and found it to be just ok and overpriced - which we were disappointed about as it had such good reviews , The deli across the road was way better for breakfast and can highly recommend .We never saw anyone in the bar ever and alot of the time it wasnt open which was a shame as we would have used it - nice to have a few drinks close to home at the end of the start/end of the evening - we went next door to the Betty and had a great ( if expensive) time :)
Cannot comment on the pool area as we never used it and all staff we encountered were very polite and helpful .
The lack of decent food and drink facilities in the hotel and the 'resort fee' is what marks half a star off for me . But I would definitely return ( at the right price) - and would get a roof terrace room again if I was going at a time of the year where I could use it comfortably .

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SaintKaz about Crowne Plaza South Beach - Z Ocean Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Salazar, General Manager at Crowne Plaza South Beach - Z Ocean Hotel, responded to this review
9 April 2012
Dear Valued Guest;

We appreciate you taking the time to write a review of your experience over Easter break at the Z Ocean Hotel. Your feedback is very important to us.

I regret hearing that your service at our restaurant was less than stellar, and efforts are currently underway to train our staff to improve their response to our guests needs. I am pleased that you enjoyed the hotel accommodations and service.

We hope that if your travel plans bring you back to South Beach you will join us again at the Z Ocean Hotel. I would like to personally ensure your next experience is enjoyable. If I can be of any assistance please do not hesitate to call me directly.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Crowne Plaza South Beach - Z Ocean Hotel also viewed

Dream South Beach
4.5 of 5 stars 618 Reviews
Miami Beach, FL
Show Prices ABS:HotelCheckRates-d1699819?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Betsy Hotel
4.5 of 5 stars 549 Reviews
Miami Beach, FL
Show Prices ABS:HotelCheckRates-d1175532?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Angler\
4.5 of 5 stars 694 Reviews
Miami Beach, FL
Show Prices ABS:HotelCheckRates-d649833?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 203 hotels in Miami Beach, ranked by popularity »

Been to Crowne Plaza South Beach - Z Ocean Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Crowne Plaza South Beach - Z Ocean Hotel

  • Crowne Plaza Miami Beach
  • Miami Beach Crowne Plaza
  • De Soleil South Beach
  • Vincci South Beach
  • Regent South Beach
Address: 1437 Collins Avenue, Miami Beach, FL 33139
Price range (per night):* INR13,933 - 37,729

Owners: What's your side of the story?

If you own or manage Crowne Plaza South Beach - Z Ocean Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Crowne Plaza South Beach - Z Ocean Hotel
Show the lowest price for this hotel (from our partners)
Show Prices