We had a great time here.. They really paid attention to every detail. The hotel was under some construction but I think they did some little things to try and still be top notch.. Complimentary drinks and the staff was absolutely wonderful.. I saw the housekeeping cleaning our room and they were being very thorough from what I could tell.. The concierge was also amazing and recommended some great stuff with coupons which is always a plus. The hotel gave us a early check in and was wonderfully accommodating... I would stay here again and I am very picky when it comes to hotels!!!

I can understand some bad reviews on things let me hit those first because i gave it 5 stars. The help and managers can be hit or miss. Sometimes i would stay there and they were arrogant and other times completely sweet. I am a diamond member with hilton who owns its and so i always "push" for the best upgrade i can. My first stay was one of the attitude times from them which did turn out to be one of my best stays. I asked to be upgraded into a suite from the regular room i booked and they said they had nothing they could give me better than my room. [sometimes thats true], but this is off peak. Then he said the only better would be the presidential and its 2000.00 a night in a cocky voice. (front dest clerk). I told him we are in off peak nobody is going to walk in here and pick that room up, let me talk to the manager and see if we could work something out on it. He gave it to me for 850.00 a night. a lot for a room sure, but worth it. It ended up being where the kadashians lived when in miami. so every time im there they get me in the best ocean front room there i like that. Service from the bell men is outstanding. the rooms are gorgeous and comfortable. newer. I think this is the best location in my opinion because i rather be on ocean ave than collins. nikki beach is next door and many high tier restaurants are walkable even if people are in heels. the pool is not outstanding just normal, but the have a path from it to the beach and will set you up down there. relaxing, great rooms, and chill.

Just got back from a two night stay at the Hilton Bentley and overall, it was an enjoyable stay.

Things got off to a somewhat rocky start when we arrived and our room was not ready. Admittedly, we were very early so not the hotel’s fault. However, twice we were promised that we would receive a call to notify/update us and we never did. Just before 4pm, we inquired again and our room was finally ready – and with great news. We had been upgraded to a two bedroom ocean front suite.

The room was fantastic but somewhat odd. I suspect a fairly recent renovation merged some of the rooms as our room number wasn’t exactly what they told us. The interior was huge, super clean and had fantastic views. However, it had a sense of being under-decorated or perhaps decorated in haste. For example the lighting was horrible and the few existing pictures seemed oddly placed. On the plus side, the bed was very comfortable, there were good bath products and again, the view/wrap-around terrace was awesome.

The hotel lobby is very tiny and I found it strange that there was no way to access the pool other than going outside. The pool/pool area was fairly small but well-kept. The beach is only steps away and a helpful staff was happy to get you setup with chairs, etc. The hotel staff in general were friendly and helpful – especially Kelvin at the front desk.

The Rodriquez restaurant was fine but nothing special. We found the evening hostess rather rude and the wait staff polite but pretty inexperienced. The breakfast buffet was standard.

What I really liked about this hotel was the location. Not only because it was on the beach, but because it was in a more quiet part of South Beach. Yet, the area came alive at night with some cool nearby restaurants. And if you needed more of a scene, the heart of South Beach was a short walk away. Also, walking to the very near southern point park was great. Fantastic sunset views and fun to watch the cruise ships depart.

However, the one thing I would be worried about before booking again was the construction. There was loud construction in the actual hotel (a guest elevator was even converted to a service elevator) and there was construction across the street, and at the property next door. While the hotel’s project may be done soon, the nearby ones look like they were just getting started. Surely no problem while at the beach, but it was annoying while poolside and even in the room.

Again, overall, it was a really nice stay. But, when a few kinks are ironed out (especially the construction), it will be a great destination.

We were very happy with everything at the Bentley. It was a last-minute trip, our first to Miami Beach, and I didn't have high expectations, but we really loved the experience. Early check-in so we were on the beach by 12:30 (after getting up way too early to get our flight from Logan so much appreciated), nice room on the back with a balcony overlooking the hot tub (never used so very quiet), decent lunch pool-side. Truly excellent service at the pool -- the young man there could not have been nicer or more accommodating, stopping by often to check in and disabling a stereo speaker that had a little static when I asked about it. The location was the best -- close enough to walk or bike everywhere (DecoBike is just stellar) but not on top of South Beach club life. Overall great room, service, and location.