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The Delores – reviews, photos

3.0 of 5
1420 Collins Avenue, Miami Beach, FL 33139
Hotel amenities
The Delores
Ranked #92 of 203 hotels in Miami Beach
3.5 of 5 stars 184 Reviews
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184 reviews from our community

    Trip type
Traveller rating
    36
    62
    34
    19
    33
Date Rating
Buffalo, New York
1 review
1 helpful vote 1 helpful vote
“College Couple Trip”
2 of 5 stars Reviewed 28 January 2012
1
person found this review helpful

I agree with the review that stated the lobby was nice but the rooms were not. The location is wonderful - walking distance from everything. As far as the room - it was okay. The bathroom was small. It was well cleaned except there were ants in the bathroom. I am very irritated by the "resort fee." When you check in, you are forced to pay about 7 dollars a day for a "resort fee" which includes internet service. THE INTERNET DID NOT WORK FOR THE ENTIRE 7 NIGHTS WE WERE THERE. I complained about this on several occasions, but the internet continued to not work. When I denied a refund. Also on the hotel's website, they advertise things such as all rooms come with a hair dryer. Therefore, I did not pack a hair dryer. Yet, the room did not actually come with a hair dryer or an iron, like advertised. I guess I just don't like feeling like I am being ripped off...

Oh and the "breakfast" they advertise, is some juice and half frozen muffins - so plan on buying breakfast out...


Overall, the hotel was okay, but you could probably find a better deal somewhere else.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lizl0506 about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cvaldes101, General Manager at The Delores, responded to this review
31 January 2012
Hello and Thank You for taking the time to write a review. I apologize that we did not meet your expectations while staying with us. When you make a reservation with us, it is stated that one must pay a $6.00 resort fee. This fee includes; beach towels, coffee, wifi, breakfast, club passes, and cookies in the afternoons. Im sorry that you felt ripped off...we never want any of our guests to feel that way. As for the hair dyer, all rooms are equipped with one. If by any chance one cant find it, the front desk will find it or get one to you asap. I will discuss this to see what went wrong. Again I apologize for how you felt when you left, please reach out to me so we can come up with a solution. Thank You and I hope to hear from you again
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Huntsville, Alabama
Top Contributor
66 reviews 66 reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Really good location!”
2 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

We stay one night here! On the week of our anniversary. The first impression of the place was like wow! But after staying one night I realized what glitters is not gold! Lobby and entrance of the place are really nice, but the actual rooms are not! They are small, along with bathroom! Speaking of the bathroom! There was no hot water! After complaining to the front desk they told us there where no other rooms available but they was a room down stairs that the shower worked in but the rooms airconditioner was broken. So we had to pack our clothes down stairs to another room shower and then pack our stuff back upstairs! The walls where really dirty and you could tell someone fixed the holes in the walls all over the room and bathroom but never sanded or painted over spackle! I was ver dissatisfied with the rooms and not having hot water in our owe room! But I will say the young lady at the front desk was very very helpful! She recommend two of the best resturaunts while we where there, that me an my wife still talk about! I think they may have been trying to remodel? But until everything is complete they should not have people staying in rooms with no hot water or A/C .

  • Stayed November 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask coreynb about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cvaldes101, General Manager at The Delores, responded to this review
24 January 2012
Hello and Thank You for taking the time to rite a review. I deeply apologize for the issue you had while staying with us. The hot water is central so if one room doesn't have hot water then the whole hotel has no hot water...We never recieved any other complaints from other guests. I will look into this to see why that happened in your room alone. Also, The Delores Hotel & Suites have many other room options that you can stay in. If in the enxt time you are unsatisfies with your room type, we will show you other rooms until you are happy. We want all our guests to fell comfortable and therefore assist them in the best way possible. Thank You for your review
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2 helpful votes 2 helpful votes
“Clean Rooms, Inexpensive Rates, Great Location!”
4 of 5 stars Reviewed 1 January 2012
2
people found this review helpful

We spent 3 nights at this hotel during the December Holidays and really enjoyed our stay. Since it was the last week of December, most hotels were very pricey, but we found Delores to be very affordable.

The hotel looks new and is very clean. The rooms were small but well maintained. It is perfect for people who don't plan to spend too much time in their rooms. The location is unbeatable. You can walk to all the prominent destinations in South Beach from this place.

The staff was very courteous. We were really early for our check-in, but they still managed to find us a room. They were also very helpful with all our needs.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kavitha R about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cvaldes101, General Manager at The Delores, responded to this review
24 January 2012
Hello and Thank You for taking the time to write a review on your stay. We are very grateful for all the kind words you said about your stay here. Please the next time you stay with us, we will show you other rooms that are bigger then the standard you stayed in. We will definately work something out for you to make your expereince even better!! Thank You and we hope to see you again in the enar future
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UK
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Excellent location and service”
4 of 5 stars Reviewed 21 November 2011
2
people found this review helpful

Travelled here with my husband as a stopover to Panama City for my 40th birthday.
The place is clean, bright and welcoming. Its situated on one of the main streets (Collins) and has a central location. Good facilities in the room - coffee maker, air con, large room and very clean. Reception desk were very hepful when a package we were expecting never arrived in time and they kept it for me. Good loading bay directly outside the door which helped with our heavy bags and hire car. Wifi was ok, intermittent reception if you were persistant it worked eventually. Overall a great experience. Would highly recommend.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask UKTraveller2009 about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cvaldes101, General Manager at The Delores, responded to this review
2 December 2011
Hello and Thank You for the review. We are so happy to know you enjoyed your stay here with us. The staff works very hard to maintain the high standards of the company.. always assisting all guests and accomodating them to make their stay even more special. We appeciate the kind words and we hope to see you again in the near future
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Wyboston, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
84 helpful votes 84 helpful votes
“Hotel Delores - fantastic value for money”
5 of 5 stars Reviewed 7 October 2011
3
people found this review helpful

Have just returned from 12 nights - wow fantastic little find and if I ever return to Miami will certainly have no hesitations in returning

Nice little modern hotel close to beach, shopping, restaurants and nightlife.

In the mornings they laid out little cartons of tropicano orange juice and muffins and during the day there was apples and cooies.

We had a room on the ground floor which was cleaned every day and the sheets changed every second day. In our room we had hair dryer, ironing board and iron, tv, fridge, coffee maer and AC.

The hotel in gneral was very clean and the staff were very helpful. We booked our trip to Key West through the hotel as we got the best price. We hired a car for a day and staff recommended a place which was cheaper than anywhere else they called up and arranged for us to be collected.

One block from beach and if you are looking for a nice clean comfortable hotel I highly recommend.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask gillmcg about The Delores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cvaldes101, General Manager at The Delores, responded to this review
11 October 2011
Hello and Thank You for taking the time to write a review. We are so content in knowing how much you enjoyed your stay here with us. We are constantly working as a team from housekeepers to our front desk personel, so the guests have an excellent experience here with us. Thank you again ans we hope to see you the next time to travel to south beach..Best Wishes
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Additional Information about The Delores

  • Clarion Collection Delores
  • Clarion Collection Miami Beach
  • Clarion Miami Beach
  • Miami Beach Clarion
Address: 1420 Collins Avenue, Miami Beach, FL 33139
Price range (per night):* INR6,242 - 13,375

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