I just checked in to this hotel, and although I usually wait for my stay to be over before rating a hotel, I did not want to wait for this one. This hotel is truly dissappointing. The first thing is that they market themselves as a 'luxury hotel', and this is far away from true. At a very best this hotel would meet the standards of an overnight mediocre 'airport' type business hotel (in terms of their rooms). If I had been in an airport hotel I wouldn't have been as dissapointed -- but I've stayed a couple of times in the airport hotels since my company's Miami offices are close to the airport and I can tell you that the Hilton Miami Airport and the Sofitel are WAY NICER than this.
To start: Rooms are very old - they need serious updating (carpets smell with mold, mattresses look really worn out). Upon arriving my room I noticed they gave me a handicapped accessible room (which I did not request and they did not mention me this fact either when I was checking in), which was very poorly lit. The rest rooom was so dark it looked like a worn out public restroom shower (I had to bring a lamp from my room and place next to the shower area), and to top it off, there were FRUIT FLIES in the walls (what are these animals doing there!!!!). I called downstairs and asked to switch for another one. They informed me that unfortunately since this was a business event with a group rate, they did not have any other rooms in this category available and that I would have to wait for the next day --(considering the room rate was $239 bucks per night + taxes and fees - I would have expected something better) .
Additionally, since my room faces the city - Collins Avenue - and the room does not seem to have a good 'sound proofing', I can hear EVERY SINGLE NOISE from the street....and I mean all of it.
Regarding the pool area and the bar, which some guests seem to find really nice, you can get much better hotels in Miami with nice pool and bar, so I wouldn't highlight this as a feature.
Unfortunately, after my first hours in this place I can definitively say I can't wait to be out of here and I am definitively not coming back to this place. They need to provide different expectations to customers.
- National Hotel Miami Beach
- National Hotel Miami
- National Miami Beach
