The stay at the Alexander was amazing, staff was super friendly and helpful on anything that we needed, service was always up to par, this is a big deal being that I work at the Wynn and Encore casino in las Vegas, which is the only 5 star hotel/casino in the country... On the next trip out to Miami, I will be booking with them again. The view from the 16 floor was amazing!! Direct access to the beach, and minutes from local entertainment... Was a trip that will not be forgotten. 

My wife and 1.5 year old daughter stayed at this Hotel at the end of January.
We checked in very late the night we arrived and we were given the last room in the hotel. This room reminded us of the type of room you wake up in after passing out at a college frat party.. it was dated and lacked attention to say the least. Due to a wedding that weekend the Hotel was fully booked and we were told we would get moved as soon as there was another room available. I expected the rooms to resemble the photos from the website but apparently they all differ. After a couple of nights we transferred to a nicer oceanfront room with an amazing view, thanks to the manager.
We had arranged for a bellman to take our luggage ect. to the new room and left a tip as well as a note with instructions to avoid confusion. When we arrived in the new room not all our belongings had made it. The high chair for our daughter, which we renting from the hotel but had a personal item attached to it, had gone missing. It was later located by hotel staff and returned the next day.

At one point one of the two main elevators broke down and could not be fixed for a few day until a part arrived. With the hotel fully booked this created a major problem. At times it was a half hour wait before the elevator made it to your floor without being at capacity.

The two pools were overrun by families, which were indeed rude! Finding an available poolside chair before 9am was next to impossible.. The atmosphere around the pools reminded me of Caddyshsck and the scene where the staff takes over the pool (“staffday”). At one point they closed the upper pool and I noticed noodles being pumped out of the drain. I gave up on using the pool during the day and decided to use it after everyone left at aprox 3pm. At that time I went to get a towel from the attendant, Pedro (very friendly), to find out that they had all been used and there were no clean ones left.. So I waited another twenty minutes to get the elevator back to my room to get a towel from the shower to wait another 15 mins to get back down to the pool… all this with a 1.5 year old mind you.
The beach ended up to be the best option.

The Valet was not consistent. Sometimes the car was waiting at the car port after I had called and other times I had to request it again in person.

The cleaning service was good aside from the fact that a couple of our reusable baby bottles went missing and we were never able to find them.

I did however appreciate the efforts made by the hotel manager to make sure that we enjoyed our stay considering that some of my conerns were out of her control.

Everything seemed perfect about this hotel from the website - location, accommodations, amenities. But, when we arrived we were poorly greeted by the receptionist, the elevators were not working the entire stay (we were on the 12th floor), and the room was a bit "worn". By our third day the two main elevators had "DANGER" signs posted across them. We either took stairs or waited for the service and freight elevators to get up to our room. We were also awakened by someone pounding nails and sawing in a room down a floor (so much for sleeping in during a vacation). Alex, the waiter in the bar was the only saving grace! He brought a towel to our group knowing one person was always cold and he brought sunscreen we had left behind the night before. What excellent service (he was trained in the cruiseline industry). Other heros from our vacation included Alexander at the pool bar and Eva, the pool bar manager.

My daughter's wedding ended up falling on a very busy weekend at the hotel. Reserved rooms needed to be rearranged and it was handled as quickly as possible and with great courtesy. The service staff for the wedding was outstanding and most importantly, my daughter loved it!