Spent 5 days over New Years in Miami at the Tides. Despite changing management, the quality of the service did not appear to suffer.

The standouts of this hotel to me were a) the friendlieness and professionalism of the entire staff; b) the quality of the rooms; and c) the location. Nothing was too much for the entire staff, starting with the front desk (Francisco and colleagues) to the beach staff and room service. Everyone makes you feel at home, all done with a genuine smile. Super efficient! Rooms were outstanding - large size, great views, wonderful layout.

Location is great on 12th and Ocean - hotel stands out together with the Betsy as undoubtedly the nicest of the various options on or around Ocean - so much nicer than one of those 300 room hotels, or some run-down joint.

I would say that the only thing this hotel is genuinely missing is a better restaurant - given the overall excellent experience, it feels as if the Tides could really turn into THE gem of Miami Beach if it were to put together a more special dining experience. The restaurant is typically quite empty, and it is unfortunately understandable...

Overall, cannot hesitate to give the Tides 5 stars. Will be back there shortly...

Every couple of years I head down to The Tides for a few days by myself to unwind and relax. The hotel is classic South Beach, from the architecture to the room designs. Food is good but South Beach is right outside so no shortage of great places to go. No better place to stay when in South Beach.

The concierge, Fransico, makes you feel like you are the only visitors to the hotel. His recommendations for restaurants were perfect ( The Dining Room and Osteria)! The entire staff was very attentive. The rooms were huge and very clean. The pool area was a disappointment. It was small and shaded, no bar service out there. The beach access with chair and umbrella service were great. We did not eat at the hotel restaurant however, the signature martini was delicious. An added surprise was the complementary coffee and danish in the morning. It would be nice if that was available until 10:00 instead of 9:00. There is a bar next door that is not appropriate for small children to witness their "street show." I loved this hotel and the staff is incredible!

Went to the Tides for my husbands 50th Birthday and we had a blast. Love the Hotel, love the room, love the service, love the food, love the location.

It was our second trip to the Tides in less than two years and we cant inmagine going anywhere else. Worth the money spent.