I have visited Fisher Island for a few times as a guest of a resident equity member, never a problem, always a relaxing place. My wife and I visited right after the new year, the cafe on the beach has the worst service we had ever experienced. The waitress spoke a practically unintelageable version of American slang, one would expect professionals at such a high end place. She took our order, then disappeared to the corner to have a wonderful chat about with her cohorts. My wife had to get up, and walk over to ask for a bill, the waitress was then snide with her. They have a strange practice where a person brings the food on a tray to the table, then walks away, it is the response ability of the customer to put the food on the table. Truly bizarre. When I requested a manager, I was told that he was busy, without even walking away from the table to look for him. The next morning I requested one of the waiters that had been there for years, the service was great, food, cold and lousy.

We went to the bar and watched the staff mix themselves alcoholic cocktails, take a sip then walk away. Not a single one turned around to notice the 8 or more people waiting for service.The bar on the back of the restaurant was packed, yet we were served in a timely manor. The Italian restaurant was delightful, as was the pizza place.
We were so frustrated we left early, and went to Key Biscayne.

If you have longed to stay here like we have then you'll be disappointed too - from the check in when we had to wait for a cart to take our luggage - to the horrible room they first put us into. We moved to 303 also known as North Cottage - which had no view and were woken with the bed practically shaking due to the building of the new spa! The room was not cleaned properly as someone else's sock was found in our room and no one cleaned the terrace for the duration of our 3 night stay! The room service food was very mediocre. On the bright side the steaks in the restaurant were excellent and the Portugese waiter good. Also worthy of a mention is Howard the barman (whose in the process of writing a book about the comings and goings which I'm sure will be facinating).
The ferry trip over to the island was a good service and you never wait long as they are continuous. Also the security was excellent - no one can gain access to the island unless a guest and then they have to be on the guest list....
All in all - don't bother - the main lake smelt, the pool area tiles were dirty and the mosquitos round the bar plentiful! All in all it was very disappointing - maybe it was good when it was first built but it looks like it needs a revamp and being off season looked empty and unkept...

When you arrive on the island, you feel like your holiday has started immediately. After been taken to your 'room'- it is more a little appartment- they hand you over the keys to your golf kart, which is your transportation during your stay. They have different restaurants on the island you can eat at, which are good/great. The fitness is perfect. Also the beach and the views are very nice. The only thing we could complain about is that they do not do laundry during the weekend. That beeing said, you have your own washing machine and tumbler, but who wants to use these during his/her holiday?!

This place is a gem. Everything has been recently redone. Drive your car on the ferry, and park it... use a golf cart to get around. Beach, tennis, golf, restaurants.... this place has it all. And it is so safe. And all the fabulous food, shopping and nightlife is a ferry ride away. It is quite though!