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Crowne Plaza Miami Airport – reviews, photos

3.5 of 5
950 NW Lejeune Rd, Miami, FL 33126
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Crowne Plaza Miami Airport
Crowne Plaza Miami Airport
Crowne Plaza Miami Airport
Crowne Plaza Miami Airport
Crowne Plaza Miami Airport
Crowne Plaza Miami Airport
Ranked #61 of 129 hotels in Miami
3.5 of 5 stars 229 Reviews
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229 reviews from our community

What travellers say about this hotel
  • Next morning(3)
  • Shuttle buses(3)
  • Very comfortable(3)
Traveller rating
    46
    97
    41
    30
    15
Only show reviews for Family (27) | Couples (80) | Business (39)
Date Rating
wales
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Overall a good stay”
4 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

For a short stay its very good indeed,as staying in downtown you save quite a bit. The reception staff was very good and efficient. The restaurant staff was pretty slow, even when i was only there,you ordered breakfast,as you were eating the cerial they would bring out the cooked food,and that happened to everyone,not very good.The rooms were very clean,pool area very good. The Airport shuttle was also very good,i would stay again.

Room Tip: Try to get a higher floor
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  • Stayed May 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by dairocket for Miami
Ask dairocket about Crowne Plaza Miami Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K Sahora, General Manager at Crowne Plaza Miami Airport, responded to this review
9 February 2012
Dear Mr. dairocket, from all of us here at the Crowne Plaza Miami Intern. Airport "Thank You" for your visit and the constructive review posted. Your posting has been made available to all my business partners to read and deepen their understanding of the various service expectations our diverse guest population has.
Again, Thank You and Bon Voyage..............
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Crystal River, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Overall good experience”
4 of 5 stars Reviewed 29 January 2012

We stayed at this property in Jan. We were looking for a hotel with a Park, Stay and Go package so we could leave our car while we flew out of the Miami airport to the Carribean. We found the hotel to be clean, rooms spacious and little airport noise. The shuttle to the airport was very good ... had only a short wait when we returned from our trip. The parking also met our needs ... gaited with an attendant. Our only complaint was with the front desk. When we checked in they did not give us the vouchers for a free continential breakfast which was a part of our package. When we went down to eat the next moring before an early flight we were told we needed that. The front desk told us that it was not a part of our package and since i did not have the confirmation with me had to go back up to the room to get it. Another wait to be helped just took too much time so we had no breakfast that morning. They did give us credit for the breakfast which we used when we returned but they just were not nice about it ... no apology ... just O.K. we will add it to the return. I sure was glad i had the email confirmation and recommend that everyone be sure to bring it ... if it had just been a phone call we would not have gotten it. By the way it was a great breakfast. I would stay here again

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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Carol34162 about Crowne Plaza Miami Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K Sahora, General Manager at Crowne Plaza Miami Airport, responded to this review
1 February 2012
Dear Carol34162, we appreciate your detailed feedback of your recent stay with us. Glad to read that once the reservation issue was cleared up you stay was comfortable and positive. We have looked in to the reservation matter and have developed a new tool to make the various benefits associated with a particular package easier to verify for our staff. This should minimize the situation you experienced. It is certainly beneficial if, like in your case, a confirmation document can be presented as a back up. Again, thank you for taking time to post this evaluation. Safe journeys.........
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Northumberland
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Unfriendly Reception Staff!”
2 of 5 stars Reviewed 25 January 2012

We stayed at this hotel at the beginning of January prior to flying home, the only real positive was the closeness to Miami Airport. Rooms could have been cleaner, especially bathrooms. Doors to rooms do not fit properly so masses of noise and light flooded in from corridor, together with paper thin walls meant that sleep evaded us! Not many restaurants nearby and the area was not really "comfortable" to explore. We will choose another of Miami airport's area to stay at next time.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask foodfan about Crowne Plaza Miami Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K Sahora, General Manager at Crowne Plaza Miami Airport, responded to this review
26 January 2012
Dear foodfan, regret that the room did not meet your expectations. We will try to identify the room assigned to you and see what if anything can be done with the door. I can say with confidence that our location allows for easier exploration of local flavor restaurants than any other area in the airport district. Within easy walking distance (feet) are: Catch of the Day, a relaxing Florida Key style Seafood Restaurant/Bar, Latin Cafe 2000, a great high value Cuban Restaurant, which many of us frequent often and at the upper end a very good Steak Restaurant by the name of Hereford Grill. More restaurants are nearby but I only mentioned the closest ones.
Again, regret that we could not give you the rest and relaxation you expected. Wishing you safe journeys.........
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“Dissapointing”
3 of 5 stars Reviewed 24 January 2012

I had stayed in this hotel a few times in the past and I used to enjoy the little lavender spray for sheets and the nice music system with relaxing music. This time, none of these was available, or if it was, it was not in my room. After about 20 min trying to check in (some problem with the reservation our assistant made that had me sharing the room with a colleague who had spend the previous night there) I was ready to go to the room. The front desk lady, nice enough, ensured me that nobody should be in the room as she had called...well, sure enough the room had someone (and not my collegaue as he was already in a different country) as I opened the door. After closing quickly I went back and asked to speak to a manager. He was less responsive than the front the desk lady about the incident, and seemed to care little that I had been trying to get to my room for more than 20 min and that I walked back and forth, up and down and up gain with a bad back and pulling my luggage in carpet. Luckily, the front desk lady sent someone to help me with the luggage to my new unoccupied room. I definetively will go to the Hilton next time and advise my colleagues to do the same.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Thiscarolina about Crowne Plaza Miami Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K Sahora, General Manager at Crowne Plaza Miami Airport, responded to this review
25 January 2012
Dear Thiscarolina, so sorry to hear that we failed to provide you with the service you had expected to receive from past visits. We are very disturbed by the fact that we assigned you an occupied room and the lack of urgency and concern you experienced upon return to the Front Desk. We will review the matter internally and see if we can pinpoint the date of your vist. I am pleased to read that the other Business Partner had the presence of mind to provide you with assistance.
Regarding the missing extra room amenities, all Crowne Plaza Hotels are currently experiencing the same situation due to supply interuptions, we are looking foreward to getting this matter addressed shortly.
May your future journeys be safe and enjoyable, Regards............
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usa
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Great airport hotel!”
4 of 5 stars Reviewed 18 January 2012
2
people found this review helpful

Our flight from Central America had an overnight connection in Miami. This hotel is close to the airport and has a free shuttle so it fit our needs. The staff was very helpful, the room was large and included a safe, coffee maker and fridge. It is an older hotel but has been well maintained and updated. The bed was very comfortable! We didn't eat there (breakfast was not included) so no comments about the restaurant.

We had never been to Miami before so stopped at the airport tourist info to see what we might be able to do for the evening. He told us about an inexpensive shuttle from the airport down to South Beach ($5 round trip). Rather than take a taxi (~$70 round trip) from the hotel, we took the free shuttle back to the airport (5 min ride) then took the shuttle from there to South Beach--a significant savings! The return trip was the reverse. The tourist guy as well as hotel concierge gave us suggestions as to where to go and we had a great night!

Room Tip: They have designated "quiet zone" floors that don't allow children and cleaning doesn...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask dccnm about Crowne Plaza Miami Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter K Sahora, General Manager at Crowne Plaza Miami Airport, responded to this review
20 January 2012
Dear dccnm, my busines partners and I would like to express our gratitude for the generous review of our property and services. We are delighted that you had the opportunity to see a bit of Miami during your brief visit. Wishing you continous safe journeys.............
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Additional Information about Crowne Plaza Miami Airport

  • Crowne Plaza Miami
  • Miami Crowne Plaza
Address: 950 NW Lejeune Rd, Miami, FL 33126
Price range (per night):* INR5,684 - 11,759

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Crowne Plaza Miami Airport
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