The room itself was simple but comfortable. The bathroom looked like it was time to renovate (years of dirt collected in the caulking along wall and tub edges). The stay was ruined, however, by the room service, or should I say the LACK of room service. I filled out the card to have my breakfast delivered between 6:00 and 6:15 so that I would be able to leave at 6:45 for my meeting. I received a call from room service at 6:30 telling me that they were running behind. UNACCEPTABLE! That left me no time to even find breakfast.
Here's the kicker...the exact same thing happened to me 6 months earlier at the same hotel.
I WILL NEVER STAY HERE AGAIN. No apologies were offered and they seemed to act as if it never happened.
- Also Known As:
- Doubletree By Hilton & Miami Airport Hotel
- Doubletree By Hilton & Miami Airport Hotel Miami
- Doubletree By Hilton And Miami Airport Convention Center
- Doubletree Miami Mart Airport Hotel
- Sheraton Mart Hotel
- Miami Mart
- Sheraton Miami
- Official Description (provided by the hotel):
- Newly renovated Lobby, lobby bar, signature restaurant, club loungeMiami's newest convention center over 172,000 sq ft of meeting space ... more less
- Reservation Options:
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