I stayed at this property for a last minute business trip. I was a late arrival and not sure what to expect. As a former Choice Hotel employee, M.O.D. and Night Auditor, I tend to be very aware of how things should be done in a property, and can be somewhat critical.
These folks got it right in ever area. The night Manager was very friendly, efficient, and helpful. Check-in was flawless. This is an older property, and as such could have presented challenges, however, their attention to the things that really matter overcame any issues that could have been a problem. Beds were very comfortable and I slept quiute well. When I called in the AM and asked for a late checkout, the MOD was gracious, and only too glad to accomodate. The Cleanliness of the room in general, carpet, smell, and A/C were great. The beds were made up with military precision, crisp, clean and comfortable. The bathroom was hospital-clean, and the shower was awesome.
I was greeted by the Houskeeping Supervisor as I was preparing to check out, and she was also very professional and asked me if everything was okay. Finally, as I checked out and turned in my keys, The Guest Service Rep was so nice and courteous, I will definitely come back to this property anytime I need to be anywhere in or near Miami.
This Hotel is in South Miami, on US1, in a really nice area of shops and restaurants, very close to 95 and airport, I could get right downtown in less than 15 minutes.
I HIGHLY recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 August 2011
Choice Hotels employees are often the most helpful reviewers of our property, as you can truly attest to the attention to detail that is our hotel's focus. We take pride in our hotel and our guests, and our property spares no expense to ensure that all guests receive the highest levels of customer service and satisfaction. As you mentioned, this helps us stand out from other budget hotels, and we are happy that your review is in line with what we expect at our Quality Inn. Thank you for your honest and specific compliments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC