We arrived at around 8:00 p.m. after being on the road all day. Our first impression of the hotel was okay. However, upon entering our room the carpet was filthy, with large spots right at the door and on into the room. The furniture had not been cleaned as there was still wads of hair and dirt clinging to the upholstered chairs. We went back to the front desk and was told there was no cleaning crew for the night. The young man working the front desk followed us back up to our room and agreed that it had not been cleaned. When you pay so much for a room you expect the basics. We sat in the front lobby for probably an hour or more waiting for him to hear back from the owner, who never called him back. We couldn't get another room because they were booked! I will not stay at this hotel again. Even some of the guest we spoke to said their rooms were less than satisfactory. I sure hope they get their act together or they won't be in business very long. Beware of this hotel!!!
- Best Western Miami
- Miami Best Western
